- Report: #884640
Report - Rebuttal - Arbitrate
Complaint Review: leisure products
leisure products1044 Ford Town Road Kingsport, TN 37663 Farmingdale, New York United States of America
leisure products LAGUNA BAY SPAS do not receive ordered hot tub when promised, they refused to REFUND ME MY MONEY Farmingdale, New York
*Author of original report: NYS Court Ordered Leisure Products to Refund
*UPDATE Employee: Impossible Consumer
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I had to pay 100 percent of my Order up front, I was told these units were instock and would take 10 days or so to ship out to my Home. But 1st I had to pay $375. Extra to get it Deliverd.Over $6'000.00 later the time frame comes and goes, ow next week, then next week, . Excuses and BS every time.
I attempt to cancel the Hot tub due fact it was not received, ow No I promise I will have a Delivery Driver pick it up at the Terminal and you will have it this Fri 05/18/12. I geat a phone call Great news some time next week 05/26/12 we will get you the Tub. I explained to this other person look this was Not the agreement have the Location Manger call me again for the 2nd time I request to cancel my order. they do NOT POST THERE TN Corporate phone number (423) 349-2900 because they do not phone calls or complaints coming in to them!
I get the Nationa Sales Manager Mr. Brian Elmor- wastes 30 minutes telling me next week, I again tell him at this point all I want is a REFUND since they did NOT get me my Hot Tub when it was promised, and now our 10 Day window is at 5 weeks! He now tells me he will gladly Refund some of my MONEY, but will Charge me a RESTOCKING fee for something I never even received!!! Stay far far away from Laguna Bay Spas/RE Direct/LEISURE Products / they are scammers!!!!!!!!
This report was posted on Ripoff Report on 05/18/2012 10:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/leisure-products/Farmingdale-New-York-11735/leisure-products-LAGUNA-BAY-SPAS-do-not-receive-ordered-hot-tub-when-promised-they-refuse-884640. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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