This is in regards to Lennar Homes in Houston, Texas ( Villas at Northpark ). When we first came to see Lennar's model town homes we asked many questions, the most important of all, was if their townhomes would be soundproof. Lennar's sales technique to persuade new homebuyers to buy their town homes is that the town homes are soundproof. Lennar also says that even though there is a common wall shared between the homes they are way better than living in an apartment. Unfortunately that is very untrue and everything can be heard through the common wall and this problem has existed since we first moved in the home.
We talked to Lennar and set up time for them to come inspect our side and the neighbors side of the common wall and their comment was everything was in place and there was nothing that could be done. I then got a hold of the president (RICK PEERY) and asked if he could look into the problem and his response was that they had really never had a problem like this before and also no complaints. We again set time up for Lennar to take inches out of our home and the neighbors home by adding soundproof board and sheetrock. The problem still exists and again we set up a meeting with two of Lennar's presidents (RICK PEERY & DON KLEIN) and they do not know how to handle the problem. M
y husband and I discussed with Lennar that it is in everyone's best interest for them to buy our home back and for Lennar to be able to see what the problem is and of course they can re-sell the home and find ways of improvements that way in the future they do not have a problem like this. Lennar told us that they will not buy our home back and they don't know how to solve the problem. My husband and I are really upset and very dissatisfied with Lennar. If we had known that this problem was going to exist we would have never bought this type of home from them. We feel that they have been very deceitful and they need to be responsible. We told Lennar that if we had to hire an attorney we would. My husband and I feel that we will not invest any money throughout the time being in this home because of the situation and of course no one is going to want to buy a home like this from us with this problem. We wouldn't want to be deceitful to them because that is unfair and we would not want anyone else throwing their money away and living uncomfortable. We took the time to go door to door to speak with our neighbors to find out they had problems similar to ours, most of our neighbors have the same problem and are waiting to see if our problem will be resolved. One of our neighbors just recently moved into the subdivision two weeks ago and is very upset and dissatisfied to the point that if they would have known that this problem existed with these homes they would have never invested in these town homes. Our neighbors would like to move out as soon as possible if they could. This is a new subdivision and when we moved in there were only a couple of neighbors and of course there was no one around to ask any questions in regards to the town homes. Lennar continues building these new town homes and is not caring about the existing problems.
This is not a problem that we feel comfortable with, only because you can hear almost everything that our neighbor is doing and they can hear 90% of what's happening in our home, when we are upstairs, when we come down the stairs, when we turn on our TV, and our conversations, these are just a few of the ongoing problems that we are experiencing. Also there are cracks in our ceiling in the master bedroom that have spread after Lennar's construction workers came to stop the spreading of the cracks. This same day an electrician sent by Lennar came to check the wires that were shorting out a breaker that affected our lighting, a week later this same electrician returned, fixed the problem and in the process he had to cut holes in the walls (6 holes 9x9). This same day Lennar had their construction workers come out to patch these holes in the wall, the workers had to return to paint these patches. Approximately three months later we have not had any success in getting Lennar to send them to paint the patches.
If we would have known that these problems existed we would have not purchased a town homes from Lennar. We feel that everyone who looks at Lennar's town homes should be aware of these problems and not fall into Lennar's deceitfulness just like we all happened to fall in. We would not like for anyone to throw their money away and to live unhappy and dissatisfied.
We have already filed a complaint with Better Business Bureau ( BBB ), Rick Peery was contacted by the Better Business Bureau, his response was that he agrees that Lennar claims that these town homes are noise resistant. The material Lennar uses should keep out everyday noises of typical conversations and moderate radio or television sounds, he also claims to BBB that the noises come from a sorround sound system connected to our stereo system. Unfortunately we do not own a surround sound system. Rick Peery has forgotten that in the beginning he came to our neighbor's house to hear for himself the noises that we were complaining about and this happened without us knowing that he was next door. Rick Peery saw that the stereo volume was low and that there was a problem and he was going to try to fix the problem. Rick Peery never came out to reinspect the home after the so called sound proof board and sheetrock that was installed, so therefore he can't claim that noises are being heard because of our loud tv and stereo that is supposedly connected to a surround sound system. He claims that Lennar has built these kind of town homes with the same materials and same design for over five years and that they have only received one or two noise complaints. Again this is not true, Rick along with the salesman told us they had some problems out in the Woodlands (Texas) and some of our neighbors have complained and Rick continues to use the same line He has never received any complaints. We are proof in the neighborhood that there has been complaints. Rick does not want to accept that there is a problem and Lennar should be held responsible. This is not a problem that we are making up, this is something that is happening not just to us but the few residents that live here, this is just one of the many problems that we are experiencing here at this community, Lennar might think that they can get away with ripping off people this way, but it's time to put a stop to all this. Many of our neighbors have agreed that they would help out in any means necessary to prove that they also are experiencing these problems. They are also willing to sign a petition and go to court with us if necessary. Unfortunately our neighbors work out of town and very long hours and have not been able to contact Lennar and hope that our voices can be heard and Lennar resolves the problem.