Lenovo Ideapad No Support Internet, Internet

Just  a follow up to my original post. After 4 more phone calls and a total of 37 days, the tablet was returned to me with a letter explaining all the repairs that they had done. Charged the battery and tried it. What a joke! Same thing wrong. Screen froze up and fluttered. I took it to my local Office Depot who I have been in contact with regarding the problems and lack of service from Lenovo. Even though I bought the unit online and had it, well actually Lenovo had it for over 6 weeks, the Manager insisted that they refund my money. I can't say enough good about Office Depot, but I can say that Lenovo is junk. We purchased a Tashiba Thrive which works great. 

A brand new product right of the box that does not work / function properly should not be repaired, it should be replaced with a new unit. Similar problems with Lenovo service, weeks of calls & emails brought no response or help, the local dealer was of no help with my unit. Working with the BBB & the Office of the State Attorney General brought results I found to be equatable.

Last time I checked Lenovo service it was rated at 16 out of 100, checking on the Lenove web site there are thousands of service related complaints listed, few resolutions-lots of run around.

Ripoff-yes, a brand new product should never need to be returned for warranty service, the unit should be replaced with a brand new one and replaced quickly. I urge the original writer of this report to contact the BBB and / or the Office of the State Attorney General for his state & file a complaint against Lenovo, results come rather fast.

So the company is standing behind their warranty and working on repairing your item. I wish more companies would actually fulfill their obligations like lenovo is. So you are looking at a total of 3 weeks to get a warranty repair done? That's fairly quick actually. You need to learn some patience.