- Report: #1120820
Report - Rebuttal - Arbitrate
Complaint Review: Lenovo
Lenovo1009 Think Place Morrisville, North Carolina USA
Lenovo steals from their customers when their laptops die, Morrisville North Carolina
*Author of original report: Problem solved, (I think.)
*Author of original report: You should learn to read what is written instead of what you asume
*General Comment: Assumption
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I bought a brand-new Lenovo G550 compter. I was not told in advance that it would not include installation media with it as all computers have done in the past. I was forced to try to make my own when the laptop was new and I did try.
Recently, my hard drive died. I installed a new one and tried my homemade installation media, which only kind of worked. I got windows but it won't update.
I contacted the company for installation media and was told to hit the 'One-button-reset' and it would reinstall. Except that it won't since it's a new hard drive. When I wanted installation media instead, I was charged $59 for something that should have been included when I paid for my computer or I should have at least been directed to where I could download a copy, and burn it to my own disc for installation.
I should NOT have been charged $59 for something I've already bought!
The dishonesty and greed here is astounding and I'll NEVER BUY LENOVO AGAIN!!!
This report was posted on Ripoff Report on 02/04/2014 12:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lenovo/Morrisville-North-Carolina-27560/Lenovo-steals-from-their-customers-when-their-laptops-die-Morrisville-North-Carolina-1120820. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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