• Report: #1134160

Complaint Review: Lens Factory

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  • Submitted: Thu, March 27, 2014
  • Updated: Thu, April 24, 2014

  • Reported By: Annonymous — Louisville Kentucky
Lens Factory
1958 Production Court Louisville, Kentucky USA

Lens Factory Wrong perscription lenses, Poor quality, Louisville Kentucky

*REBUTTAL Owner of company: Satisfaction Guaranteed

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We sent in perscription glasses with the doctors perscription. When we got them back, my husband couldn't see out of them. We took them to our doctor & he said his perscription wasn't followed. After repeated calls & a waste of our time of nearly a month, we decided to get our money back & have them done locally. Since we used the BBB web site to find a on-line lab & they gave this company an ok report, we filed a report and finally got our money back. They also appear to use a low grade lens material, that is why the price is so cheap. It's important to find out who the lab is doing your work. The bottom line, it's becoming more difficult today to get what you pay for.


This report was posted on Ripoff Report on 03/27/2014 11:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lens-Factory/Louisville-Kentucky-40299/Lens-Factory-Wrong-perscription-lenses-Poor-quality-Louisville-Kentucky-1134160. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
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#1 REBUTTAL Owner of company

Satisfaction Guaranteed

AUTHOR: Brandon @ LensFactory - ()

We guarantee that everyone is totally satisfied with our products or your money back. Since we make new lenses for your eyeglass frames, our initial customer satisfaction rate is over 90% compared to 70% when buying complete eyewear (frames and lenses) on other sites. Sometimes we have to make the lenses a second time to make adjustments for individuals, but we do so at no charge and as promptly as we can. The eye is a finely tuned quality controll device and we work very hard to make sure everything is just right.

In rare cases, a customer may choose not to have their lenses remade and we issue a full refund. Again, our goal is to make the customer happy.

Our prices are 70% less than retail because you are getting lenses straight from the manufacturers the retail stores use, so there's no middle men and retail markup. The lens materials, coatings and quality are exactly the same as retail because they are the same lenses manufactured by the same factories.

We would never use substandard materials or coatings to save cost. Instead we streamline our operations, make sure our overhead is extremely low, and focus on high customer service so we can pass the savings on to you.

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