- Report: #1134160
Report - Rebuttal - Arbitrate
Complaint Review: Lens Factory
Lens Factory1958 Production Court Louisville, Kentucky USA
Lens Factory Wrong perscription lenses, Poor quality, Louisville Kentucky
*REBUTTAL Owner of company: Satisfaction Guaranteed
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We sent in perscription glasses with the doctors perscription. When we got them back, my husband couldn't see out of them. We took them to our doctor & he said his perscription wasn't followed. After repeated calls & a waste of our time of nearly a month, we decided to get our money back & have them done locally. Since we used the BBB web site to find a on-line lab & they gave this company an ok report, we filed a report and finally got our money back. They also appear to use a low grade lens material, that is why the price is so cheap. It's important to find out who the lab is doing your work. The bottom line, it's becoming more difficult today to get what you pay for.
This report was posted on Ripoff Report on 03/27/2014 11:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lens-Factory/Louisville-Kentucky-40299/Lens-Factory-Wrong-perscription-lenses-Poor-quality-Louisville-Kentucky-1134160. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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