- Report: #712961
Report - Rebuttal - Arbitrate
Complaint Review: lensCrafters
lensCraftersKings Plaza Bklyn NY bklyn, New York United States of America
lensCrafters --criss cross lines appeared on my wife's lense gradually increasing months ago she could not drive at nite with this glasses. When went in to LENSCRAFTERS for remedy they did not help us. bklyn, New York
*Consumer Suggestion: Hopefully things have worked out for you!
*UPDATE EX-employee responds: Crazing
*UPDATE EX-employee responds: Scratched lenses
*Consumer Comment: Criss cross lines.
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The company refused to replace. THEY GAVE US THE RUN AROUND. It went like this-- (1) You have to talk to the manager. (2 ) The manager is not here today. (3) He does not work on weekends (4) You have to come in During the week at about !!:OOAM (Note: Most working people are at work during this time and will encounter a loss of pay to meet with the manager). You get the picture the rep was making it difficult for us to address this problem. Recently my glasses deleloped the same CRISS_CROSS LINES on my lense. We are going to go back with the two glasses to see if Lenscrafters will address our problem and replace these defective lense. My wife connot drive with the glasses so she is using another one. I am having a hard time seeing with mine. I will report to you what was done this time when two pieces of evidence are presented to them. Thank you Rip off for your service.
This report was posted on Ripoff Report on 04/02/2011 07:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/lensCrafters/bklyn-New-York-/lensCrafters-criss-cross-lines-appeared-on-my-wifes-lense-gradually-increasing-months-712961. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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