• Report: #712961

Complaint Review: lensCrafters

  • Submitted: Sat, April 02, 2011
  • Updated: Sat, April 07, 2012

  • Reported By: Kings Plaza customer. — BKLYN New York United States of America
lensCrafters
Kings Plaza Bklyn NY bklyn, New York United States of America

lensCrafters --criss cross lines appeared on my wife's lense gradually increasing months ago she could not drive at nite with this glasses. When went in to LENSCRAFTERS for remedy they did not help us. bklyn, New York

*Consumer Suggestion: Hopefully things have worked out for you!

*UPDATE EX-employee responds: Crazing

*UPDATE EX-employee responds: Scratched lenses

*Consumer Comment: Criss cross lines.

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LENSCRAFTERS LENSE DEVELOPED CRISS-CROSS LINES on them after a year and a half of use .
The company refused to replace. THEY GAVE US THE RUN AROUND. It went like this-- (1) You have to talk to the manager. (2 ) The manager is not here today. (3) He does not work on weekends (4) You have to come in During the week at about !!:OOAM (Note: Most working people are at work during this time and will encounter a loss of pay to meet with the manager). You get the picture the rep was making it difficult for us to address this problem. Recently my glasses deleloped the same CRISS_CROSS LINES on my lense.   We are going to go back with the two glasses to see if Lenscrafters will address our problem and replace these defective lense. My wife connot drive with the glasses so she is using another one.  I am having a hard time seeing with mine.     I will report to you what was done this time when two pieces of evidence are presented to them. Thank you Rip off for your service. 

This report was posted on Ripoff Report on 04/02/2011 07:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/lensCrafters/bklyn-New-York-/lensCrafters-criss-cross-lines-appeared-on-my-wifes-lense-gradually-increasing-months-712961. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Consumer Suggestion

Hopefully things have worked out for you!

AUTHOR: Nicole - (United States of America)

The criss-cross lines can be one of two things, as others have mentioned; scratches or what's called "Crazing".  A year and a half later, I'm guessing scratches.  No lens is 100% scratch proof.  There are scratch resistant lenses, not scratch proof.  Any kind of material you choose needs taken proper care of, which I'm hoping they helped you with, at least for your next pair!  If you're a t-shirt cleaner, STOP RIGHT NOW.  If you use just a plain old cotton tee, or even worse a dress shirt or the corner of your coat or something, all you're doing is straight grinding ALL that dust and debris into your lenses.  You always want to make sure you use the proper lens cleaner.  If you chose not to purchase any at the retailer, at least use a soft, micro fiber cloth and a little bit of water, it buffers the dust and such.

Unfortunately, after a year and a half, most warranties are up.  And to be honest, depending on the lens material, the lenses may have served their purpose.  It sounds silly and no one ever believes the optical industry when we say this, but honestly, you get what you pay for.  If you're going with the lesser options for price, your lenses and frames may not last as long, but all in all it's in your hands once they leave the store.  All they can do is give you the tools to help protect your investment.

Hopefully everything worked out!  If this happens again, try scheduling a time to meet with the manager so you don't waste your time! That's what I do!  
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#2 UPDATE EX-employee responds

Crazing

AUTHOR: Jason - (United States of America)

It has been a while since you placed your post and I hope it all worked out. I am a past employee of LensCrafters. The "Criss-Cross" pattern on your lenses is called crazing and this is definitely an issue with the product. In my old store, this happened on occasion and we would accommodate the customer by placing new lenses in their frame, especially if it was within their first year of having the glasses.
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#3 UPDATE EX-employee responds

Scratched lenses

AUTHOR: Traceymarg - (U.S.A.)

I usually have the consumer in mind and know that people pay a lot of money for glasses.  However, glasses require care.  If you clean them with tissue and not cloth, they will scratch.  From what you describe, these criss cross lines are indeed scratches that show the lenses were not properly taken care of.  The optician dispensing the glasses should have warned you about not using paper products to clean your glasses, about not putting them lenses down when you take them off, or put them in a case when you put them in a purse or briefcase.  Many people don't realize the importance of taking care of their glasses.  They are not indestructible.  


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#4 Consumer Comment

Criss cross lines.

AUTHOR: Robert - (USA)

Those criss cross lines are SCRATCHES!!!

I would guess that you have the cheapest PLASTIC lenses you could purchase.  These cheap lenses scratch VERY EASILY and you have to be careful when cleaning them so that you do not scratch them.  You need to clean them with plastic lens cleaning solution and a soft cloth (lens tissue for PLASTIC LENSES) so that you don't scratch them.

More expensive, scratch resistant plastic lenses are available.
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