- Report: #299699
Report - Rebuttal - Arbitrate
Complaint Review: LensCrafters
LensCrafters5065 Main St Trumbull, Connecticut U.S.A.
LensCrafters Deceived, Misled and Short-changed Trumbull Connecticut
*UPDATE EX-employee responds: YOU MAY BE WRONG
*UPDATE Employee: Cash on hand.
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After doing research on the internet, I realized that I in fact did not receive Transitions lenses and received LensCrafters generic brand. As far as I can tell, LensCrafters does not provide Transitions brand lenses and will not tell consumers this. When I returned the eyeglasses the manager even admitted that my husband and I have "different kinds" of Transitions lenses but tried to offset that by insisting that they are still both Transitions. However, the manager could not explain why I did not receive a certificate of authenticity and could not explain why mine performed so poorly.
In addition, when I requested my return -- as advertised in their guarantee -- I wasn't given cash; I was given a check. The manager used the lame excuse of not having any cash on hand as the reason, but when I offered to come back the next business day for cash he said that he "would never have that much cash." We are not talking thousands here; we are talking $500. That is not a lot of money for a store where most purchases are $200 or more. And, none of their written policies specify that a check will be given in instances where cash was paid.
So not only was I deceived, I was also misled by the warranty and treated like I was wrong for being upset that I didn't receive what I requested. The manager emphasized that I received what I paid for, and I agree. I believe that I paid less than what they would have charged if I had actually received Transitions brand lenses, but should have been offered the chance to do that. LensCrafters needs to start being honest with customers by offering them the chance to choose their generic brand, and openly acknowledge that they won't receive cash for returns.
This report was posted on Ripoff Report on 01/13/2008 05:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/LensCrafters/Trumbull-Connecticut-06611/LensCrafters-Deceived-Misled-and-Short-changed-Trumbull-Connecticut-299699. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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