- Report: #15073
Report - Rebuttal - Arbitrate
Complaint Review: Lenscrafters
LenscraftersTri City Plaza Vernon, Connecticut U.S.A.
Lenscrafters Coupons Gimmicks Deceive *EDitor's Opinion
*Consumer Suggestion: It's Your Vision, How Many Corners Do You REALLY Want To Cut???
*UPDATE Employee: Read the Disclaimers
*Consumer Comment: Go ONLINE - and Buy Glasses?
*Consumer Suggestion: FTA section 456.2: Separation of examination and dispensing
*UPDATE Employee: Dr's are an INDEPENDENT business
*Consumer Suggestion: Coupons may be a rip-off, the eye exam is NOT!
*Consumer Comment: Read the Fine Print!!!
*Consumer Suggestion: Customer and editor are wrong
*Consumer Comment: The Editor's Response is an Inane Example
*UPDATE Employee: All coupons have restrictions!!!
*Consumer Comment: Refund Eye Exam??
*Consumer Comment: Too good to be true coupons
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Their coupons also, in big letters, said the same.
I verbally verified all of this, by phone, when I made my appointment.
I showed up, & showed my coupons. I was charged $50.00 separately for the eye exam. Came time for the eyeglasses, I let the young lady select the cheapest frames. I don't care what the frames look like, I just want to see through the frames. I reminded her of the coupons. My bill said that I had gotten Premium Plastic frames $59.95 (their cheapest frames), & that, after the $60.00 coupon, I still owed $169.93.
I showed all the coupons. It clearly said $99.00 complete pair, any frame
On the next line however, it said up to $60.00 for the frames.
I still was within that scope...
I asked to speak to the supervisor. The person in charge was very YOUNG. She informed me that I still owed $169.93,
after paying the $50.00 eye exam,
& despite the coupon,
I still owed $169.93....... for my $99.00 eyeglasses.
I argued, and we stared at the $99.00 complete pair coupon...
She then proceeded to point out that in tiny prints, it read $129.00 for bifocals.
Since I need eyeglasses, why in tiny prints deceive me, & contradict the BIG prints???
Also, how is $129.00 the same as $169.93???
So, I asked for a refund.
She pretended to do it. She seemed to have done it, but, my credit card bill arrived today, & it never had been done at all.
An eye exam LEADS to glasses. If an eyeglasses deal misleads, then, the eye exam also must be refunded.I only need the 1st to get the 2nd.
I need my money back. I expect honesty, and ethics.
This report was posted on Ripoff Report on 02/25/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lenscrafters/Vernon-Connecticut-06066/Lenscrafters-Coupons-Gimmicks-Deceive-EDitors-Opinion-15073. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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