• Report: #986739

Complaint Review: lensteam.com

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  • Submitted: Tue, December 25, 2012
  • Updated: Fri, December 28, 2012

  • Reported By: ckboo — Louisville Kentucky United States of America
lensteam.com
247 W 38th Street New York, NY 10018 New York, New York United States of America

lensteam.com Lens Team bait and switch....asked for a Nikon 24-70...paid by cashiers check to UPS....found a Sigma 18-250 for a Canon. New York, New York

*Consumer Suggestion: Possible Money Return

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Ordered a Nikon 24-70 2.8, got a Sigma 18-250 for Canon.  Paid $1200 for a $400 crappy lens that won't even fit on my camera body.  Guy told me when I called, "its a $1200 lens, what is the problem?"  Even though everywhere you look online, this lens is only worth $500 at the most.  

This was my Christmas gift.  I will have to work all year on customer shoots to pay for it and have nothing to show for it.

Extremely disappointed.


This report was posted on Ripoff Report on 12/25/2012 12:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/lensteamcom/New-York-New-York-10018/lensteamcom-Lens-Team-bait-and-switchasked-for-a-Nikon-24-70paid-by-cashiers-chec-986739. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 Consumer Suggestion

Possible Money Return

AUTHOR: Paula - (United States of America)

It was 5 p.m. when I opened up my UPS box and found that the wrong camera lens was shipped to me. I realized giving the UPS guy my "Personal Money Order" was the wrong way to pay, because I had no track record that I wanted a Canon Lens worth $1300 and not a Sigma Lens worth $300, which was what I received and my Personal Money Order was for $789. If I had used a credit card, there would have been proof to back my claim. That same night, after receiving my package on 12-27-2012, a friend had sent me a link to ripoffreport.com to show that this was a possible "bait and switch" scam. I contacted another friend that understood the legal area. He informed me that with a "Personal Money Order", a bank or credit union can make a stop payment. He went on to tell me that a PMO works "like" your personal checking account and your financial institution can and will stop payment if it is lost, stolen, or even under fraud circumstances. That night I went on line to gather more info so I had proof that this was not an accidental "we shipped you the wrong lens by mistake" or "that's what you ordered". The next morning I was at my Credit Union by 9 a.m. sharp. I thought that my PMO was going to be overnighted to an address, and I had maybe 4 hours to work with. Because I presented plenty of proof, the branch manager made direct calls up the ladder including a call to the accounting dept. He could not guaranty what would happen, but would try to get an answer for me by noon and would call me as soon as possible. I thanked him, drove home, and by the time I took off my coat and sat down, he was calling me with good news, that the stop payment was in effect and my  money from the money order was deposited back into my account and it was only 10:20 a.m.! Wow, great CUofGA!  I did some more research and looked up the scammers phone # and 303 area code is Colorado, but the address that was on the UPS box was from Hoover, Alabama and the generic physical address was a Mall, and they are working from a P.O. Box from Florida. I drove down to the UPS store and they were very helpful by telling me that the bar code on the box said the package was shipped out of New York City, NY. So here, I had to tell my story to get my point across, that if these thieves have no physical address, that means UPS cannot overnight a package to a P.O. Box, and there still might be time for others to make a "stop payment". Because of ripeoffreport.com's speedy posting ability, this had made me aware of the scam and I was able to get my money returned. I hoped this info will help others. Here is the info of the people that "tried" to scam me, so STAY AWAY from: LENSTEAM.com, Design Nation 3 six zero warehouse, 3000 Riverchase Galleria, Hoover AL, Phone#303-990-9602 and a guy by the name of Joseph. A personal thank you to the guy who wrote in to ripoffreport.com which alerted me, and thanks again to ripoffreport.com. I appreciate you both.  Paula
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