- Report: #1094277
Report - Rebuttal - Arbitrate
Complaint Review: Leo Volz
Leo VolzP.O. Box 574, Westtown, Pennsylvania USA
Leo Volz Brandywine Digital President attacks clients via email Westtown Pennsylvania
*REBUTTAL Owner of company: Setting the record straight
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For my daughter's photo day I filled out a form and on it requested a digital image. Digital images cost $15 which is what I paid. 3 images were taken that day of my daughter. One of the 3 images was sent to me via email but it was not of my choosing. When I inquired why, as a paying customer, I was unable to choose which of the 3 I wanted this is the email I got from Leo:
There is no misunderstanding here. You are trying to "squeky wheel" your way into getting more than you're willing to pay for. I stand by what I said, and I'll say it again now so simply that even you understand it. You intentionally created this confusion by trying to manipulate my staff. Your smarmy comments, shameless name dropping, and whiny neediness are disgusting. Putting the staff on the spot in front of other customers, while they are trying to help dozens of other people, is low. You received an explanation; you refused to accept it. That is not a misunderstanding. That is wanton ignorance.
The public should know how this man treats his clients. The above email was unwarranted, unprovoked and a personal attack. There was no manipulation on my part and the staff was not busy when I was placing my order and filling out paperwork at the soccer complex. In fact, I was the only client in front of them for a good 5 minutes. If you order and pay for a digital image you should be able to select one that you choose, not that Leo chooses. His treatment of me in the above email is unacceptable.
This report was posted on Ripoff Report on 10/24/2013 08:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Leo-Volz/Westtown-Pennsylvania-19395/Leo-Volz-Brandywine-Digital-President-attacks-clients-via-email-Westtown-Pennsylvania-1094277. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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