• Report: #429293

Complaint Review: Leonard Combs-Central Coast Nutraceuticals

  • Submitted: Fri, February 27, 2009
  • Updated: Sun, June 21, 2009

  • Reported By:LANSDALE Pennsylvania
Leonard Combs-Central Coast Nutraceuticals
12399 Belcher Road South, 12399 Belcher Road South, Florida U.S.A.

Leonard Combs-Central Coast Nutraceuticals Leonard Combs-support@centralcoastnutra.net Order # 17885028?Leonard Combs-Leonard Combs-Central Coast Nutraceuticals support@centralcoastnutra.net order # 17885028? 12399 Belcher Road South Largo, Florida

*UPDATE Employee: CCN is here to help!

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COPY OF E MAIL SENT TO CO. REF. # order # 17885028?
From: John McCann (jcmccann03@hotmail.com)
Sent: Sun 1/18/09 12:11 PM
To: support@centralcoastnutra.net

AcaiPure Order #1785028?
Take this off my bill. I RETURNED IT TO YOU


--------------------------------------------------------------------------------
From: jcmccann03
To: support@centralcoastnutra.net
Subject: FW: order # 17885028
Date: Tue, 6 Jan 2009 00:03:50 -0500

Did you give me credit for the return.

--------------------------------------------------------------------------------
From: jcmccann03
To: support@centralcoastnutra.net Attn: CCN Returns
>> RMA: LC171208
>
> Thank you,
>
> Leonard Combs
> Customer Care Representive
> Central Coast Nutraceuticals
>

Subject: RE: order # 17885028
Date: Thu, 18 Dec 2008 23:34:57 -0500

I did not opt in to receive the Hoodiburst Gum and Hoodiawater Liquid Hoodia Extract in addition to your AcaiPure order. IF I DID IT WAS NOT CLEAR TO ME. I AM SORRY THAT I DID NOT READ THE FIND PRINT. Your web site was for a trial. So if I like it I well order more, please do not send me AcaiPure order until I order it my self. PS. IT WAS A MISUNDERSTANDING SO I SENT IT BACK TO YOU. THANK YOU. JOHN McCANN
> Date: Wed, 17 Dec 2008 20:17:40 -0700
> Subject: RE: order # 17885028
> From: support@centralcoastnutra.net
> To: jcmccann03
>
> Hello john,
>
> Thank you for contacting us. You opted in to receive the Hoodiburst Gum and Hoodiawater Liquid Hoodia Extract in addition to your AcaiPure order. These items are clearly shown on the order page of the website that you ordered from located at http://www.acai-pure.com/.
>
> Most people actually prefer to use all 3 products in conjunction together. By using all 3 products together, you are using the most powerful combination of appetite suppressing and weight loss products available today. We hope you decide to give our products a try. Thanks again.
>
> Can I offer you an instant credit of $15.00 to keep the extra items you have? It will save you at trip to the post office and I can issue that credit right away! Let me know.
>
> If you still want to return the items, send it to:
>
> Attn: CCN Returns
> 12399 Belcher Road South
> Suite 140
> Largo, FL 33773
> RMA: LC171208
>
> Thank you,
>
> Leonard Combs
> Customer Care Representive
> Central Coast Nutraceuticals
>
>
> -----Original Message-----
> From: "John McCann"
> Sent: Saturday, December 13, 2008 1:21pm
> To: support@centralcoastnutra.net
> Subject: order # 17885028
>
>
> . order of AcaiPure ( order #1785028 ) Connie McCann --I did not order -HOODIBURST GUM OR HOODIAWATER . TAKE THIS OFF MY BILL. MY BILL SHOULD BE $4.95 FOR SHIPPING FOR THE FREE TRIAL OF ACAI PURE I JUST REC. IN THE MAIL TODAY 12/13/2008
> _________________________________________________________________
> Send e-mail faster without improving your typing skills.
> http://windowslive.com/Explore/hotmail?ocid=TXT_TAGLM_WL_hotmail_acq_speed_122008
>


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Ace
LANSDALE, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 02/27/2009 10:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Leonard-Combs-Central-Coast-Nutraceuticals/12399-Belcher-Road-South-Florida-33773/Leonard-Combs-Central-Coast-Nutraceuticals-Leonard-Combs-supportcentralcoastnutranet-Ord-429293. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

CCN is here to help!

AUTHOR: Comp - (U.S.A.)

If there are any questions regarding Trial offers, membership enrollment, or returns with Central Coast Nutraceuticals, we recommend contacting the Customer Care Department either by phone (888-692-8352) or through our Customer Assistance Website (Getorderhelp.com). If you call, there is rarely a hold time, and if you e-mail don't forget to check your spam e-mail box for the response. The Customer Care Department is available to help you 24 hours Mon-Fri and from 8-5 MTS Saturdays and Sundays. We recommend referencing the terms of the offer at the website you placed your order from. Here is an example of the terms, taken from the order page of one of the products PomegranateClear.


Terms & Conditions: You are ordering the PomegranateClear 14-day risk-free trial offer for only $4.95 shipping and handling. Your 14-day trial begins when you receive the product. If you are not satisfied with PomegranateClear for any reason just return the unused portion anytime before the end of the 14-day trial period and you will have no further obligation. For your courtesy, we will provide you with an additional 7 days after the 14-day trial period to allow for return shipping to avoid further obligation. If you are happy with the product do nothing and your credit card will be charged an additional $39.95 approximately 21 days after your receipt of the initial trial shipment. In addition, approximately 30 days after you order your risk-free trial and about every 30 days thereafter, we will automatically send you an additional 1 month supply. The credit card you provide today will be billed the low price of $39.95 plus $4.95 shipping & handling for a total of $44.90 when each new product ships. That's 20% off the regular price for a 1-month supply. You may cancel your membership during the trial period or any time thereafter by simply calling our Customer Care department at 1-888-692-8352 or by using our contact form at www.getorderhelp.com. Remember, most customers see noticeable results by using PomegranateClear consistently for 3 months. If you are not fully satisfied with future shipments you may return any unopened containers of within 30 days of receipt for a full refund less the shipping and a 15% restocking fee. Please read the full Terms and Conditions for complete details of this offer.
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