• Report: #1089186

Complaint Review: Les Chefs de France

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  • Submitted: Thu, October 03, 2013
  • Updated: Thu, October 03, 2013

  • Reported By: Shahramazad — Windermere Florida
Les Chefs de France
1830 Avenue of the Stars Lake Buena Vista,, Florida USA

Les Chefs de France French Restaurant at Disney Epcot in Orlando. FL Taking Hostage For Money! Lake Buena Vista, Florida

*Consumer Comment: Really?

*Author of original report: You are Full of Yourself!

*Consumer Comment: You are in the wrong..

*General Comment: So...

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On 09/29/2013 around 8:20PM me and my fiance went there for first time ever to have a date night. was almost 1 hour to closing the Epcot Park. food was ehh, appetizer was actually better than entree, However when came to payment, they had issue with processing my card and if anybody want to believe or not it came to the point that The Manager who didn't let us to write his name, told me that my fiance has not move until i go and bring cash or he will call security that he already did!!! i went to ATM and i was able to draw $100 as i was so angry and forgot how much we are paying for this disgusting food and nightmare date night, came back and he said $25 and some more change left, until we didn't put down all we had in our pocket, doors was closed on us like a hostage taking situation that you see in movies! we talk with guest relation and resort manager, nobody helped us and they said because we don't stay at Disney property, they cant compensate anything. [continued below]....

..... I swear to life of my son that what i said is true as happened last night.By the way the kept us so long that almost we were last people who left the park and caught the last bus to polybisian resort, were our car was parked. 


This report was posted on Ripoff Report on 10/03/2013 10:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Les-Chefs-de-France/Lake-Buena-Vista-Florida-32830/Les-Chefs-de-France-French-Restaurant-at-Disney-Epcot-in-Orlando-FL-Taking-Hostage-For-M-1089186. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Really?

AUTHOR: Robert - ()

 I am not talking about payment

- Of course you aren't talking about payment.  The reason you aren't talking about the payment is because YOU couldn't pay your bill. 

 

 i worked in this industry for a years and still do. Guest always is first in my work and culture and i knowl people may have peoblem time to time,

- Really?  So why not post the name of your resturant.  I am sure that if anyone who is in the area stops by and has an "issue" with payment, you will have no problem letting their entire group leave to "get" some more money at the nearest ATM.  Heck you are such a great person you may just say "Yea we all have problems..you know what just forget about the bill all together".

I think the real issue is that your fiance has now seen what they are getting themselves into..which may be your bigger problem right now.

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#2 Author of original report

You are Full of Yourself!

AUTHOR: Shahramazad - ()

I dont know that who the hell you are, but you take it so personal that you maybe french or frenchfries! the reson that people like you come to this country is because our excelent hospitality and underestanding of being an American that seems you are not one of them. the issue with bull crap credit can happen for everbody, include you Mr. Smart a*s. I am not talking about payment, i am talking about the way that person who call him/herself host have to deal with it. i worked in this industry for a years and still do. Guest always is first in my work and culture and i knowl people may have peoblem time to time, regarding anything, but i never treat them disrespectfuly (french way) as i saw for first time in last 5 years dinnig in Disney. Now you pull up your panths, because two (Disney Cast Member) people bigger than you already appologized to us, but we look forward for the stupied french manger's appology. Waste your time and write a book, we were not happy with the service. 

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#3 Consumer Comment

You are in the wrong..

AUTHOR: Robert - ()

Just because it is Disney doesn't mean that you don't have to pay for your food. 

It is not their fault that you ran up a $125 bill but could only come up with $100.   Forget Security..you better be thanking Disney that they didn't call the Sheriff department and have you arrested for "Defauding an Inn Keeper"..oh and yes that is what you were doing by not paying your full bill.

Heck..you even got around paying for parking by going to the Polynesian Resort instead of parking in the Epcot lot.

By the way complaining about the food would probably have more of an impact if you actually had the money to pay for your meal.

 

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#4 General Comment

So...

AUTHOR: Tyg - ()

 So they refuse to let you leave because you owe them money?? How is this a scam or ripoff? This "problem" that you claim with your card wouldnt be the only reason they would have held you in such a manner. More then likely you probably fit the description of someone they have had pull a "dine and dash". Had there been no issue with your card you could have eaten and left im sure. But since there wasa issue they let ONE of you go get the money. This is a common enough practice.

If your butthurt that they kept you because you ate their food and used their services and they wanted their money, then you really need to get over yourself. And Disney was correct. You were treated no differently then ANY other customer who DID NOT PAY for their food. Get over yourself. This is one you should be laughing off. Or a interesting story to tell your freinds. Not a post about how you couldnt pay for your meal and they held you hostage until you paid. Because thats just stupidity on your part. They could have had you cleaning and doing dishes while they called the cops on you and had you arrested for fraud. As it is you state they called security on you. Well guess what.....THATS WHAT HAPPENDS WHEN YOU DONT PAY!!!!! Thats all on you. They were just acting in the best interests of the company they work for. YOU came to them. THEY didnt come to you. YOU used their food and services. THEY wanted payment and whoops!!! You couldnt for whatever reason. Atleast they had the courtesy to give you the chance to pay for it.

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