Recently I took my Crown Victoria to Les Schwab to have a squeak in the front end looked at and get a tire quote. After the front end was looked at, they told me that the front end looked good but that the shocks needed to be replaced. I ordered the new tires and scheduled an appointment for the following Friday. They replaced the shocks and tires, but the squeak was still their. I was asked to come in the following day to have them look at it again. When I told the salesman I didn't want to keep replacing parts until we fixed the problem, his comment was, " sometimes you just have to do that ". What!!!! After they checked out the front end this time, the front had gone front " looked good ", to it needed $1400 worth of work. When I question the salesman about how it could go from fine, to needing so much work. His comment was that he wasn't involved in the process the first time so this is what it needs now. To my knowledge both the guys that checked out the front end work for Les Schwab, and so they are both involved. Not happy!!!! I called a Les Schwab near out shop that does the work on our company vehicle and the store manager just laughed. He told me he gets allot of these calls from customers about this particular Les Schwab location. He offered to look at it for me and help if he could. Since this company is one big family as I have seen described, the corporate headquarters should be looking into this. So far it has only cost me the price of shocks and installation, but I will never be going back to Les Schwab for future repairs.