• Report: #909049

Complaint Review: les Schwab

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  • Submitted: Mon, July 09, 2012
  • Updated: Mon, July 09, 2012

  • Reported By: Dale — Marysville Washington United States of America
les Schwab
12th st Nampa, Idaho United States of America

les Schwab very poor customer service x2 Nampa , Idaho

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This is the 2nd trip to this store. The first one: I walked in and stood at the counter for 7 min while the young lady behind the desk spent her time texting on her I phone. It was only when one of the guys came in that she noticed she had a customer. 

  On this occasion (today) I arrived and was helped quickly. I told the employee that I had a tire tire in the back of the truck (new) and I need to have it changed out for a damaged on rear passengers side...simple dismount and mount. I asked what the wait time was. I was told 45 min. I left the store for 25 min. Came back and made sure they new I was there. I waited for an hour and asked where I was on the list (if there was one) I was told "next in line". 

I waited another 40 min. I was about to leave and seated in the truck when a young guy came out and asked what they could do for me. I explained the wait seemed excessive based on my past experience and it seemed kind of slow. I offered to make it another day if necessary. 

The employee said I was next in line. I waited another 40 min. before being next.   When I checked out I asked the young lady what happened to the 45 min? I didn't expect to spend 2.75 hours at the tire store for a 15 min. fix. (which is what it took to do the actual repair).  She responded by stating; "I don't know what to tell you."    NICE 

This report was posted on Ripoff Report on 07/09/2012 02:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/les-Schwab/Nampa-Idaho-/les-Schwab-very-poor-customer-service-x2-Nampa-Idaho-909049. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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