Got my car aligned at the South Hill store in Spokane WA after buying brand new tires. Already, after only 7 months of driving, I have a flat from the inner wall of one tire becoming completely balled from uneven wear. All tires are doing this, but the rears are worse than the fronts.
I Had another shop inspect it. There are no steering or suspension componenets that are loose, and I only have ever driven on the freeway. I don't ever drive the car aggresively or what you might term even mildly "hard".
I called the store and told them their alignment wasn't up to snuff and asked them to help me, since it had destroyed my new, very expensive tires. They told me their alignment warranty was only good for 30 days, since I may have "hit something that misaligned it" after that time and they wouldn't know, and therefore couldn't warrant their work past that.
Yeah, right, I hit something that almost perfectly wore each of the 4 tires on the car on the insides of the tire in almost identical amounts. This is a completely chickshit excuse. Anyone with a brain stem can tell that hitting something wouldn't wear the insides of all your tires the same way. It's just a clever way to dupe people to get their money by offering a "warranty" for 30 days on tire wear, but then not having the guts to stand by your work. Obviously most tire wear, unless it's severe, won't show until after 30 days.
This was not only insulting to my intelligence, but I felt they were basically calling me a liar. If you don't trust me Les Schwab, I don't trust you. You've lost a customer for life. I will never return to any of your stores again.
--> P.S. What the h**l is the deal with the Les Schwab asst. manager's wives leaving rebuttals on this site? I can understand defending company pride, but this is a tire store, not a religion. Why are you making your husbands look worse in the public's eyes by trying to defend the company THEY work for? For God's sake, let the company's communications department leave an approved statement rather than making your husband's business and yourself look worse.