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Report: #1301249

Complaint Review: Levi Strauss - San Francisco California

  • Submitted:
  • Updated:
  • Reported By: Judy — Richmond California USA
  • Author Confirmed What's this?
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  • Levi Strauss 1155 Battery St. San Francisco, California USA

Levi Strauss Levi's They Could Eff Up a Wet Dream: Levi's Online Can't Handle an Order for One Pair of Jeans San Francisco California

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Below is my sad story, as yet unresolved, about Levi’s Online, one pair of jeans, and total incompetence. The boldface in the chat exchange I added because I was mad. I still am. Oh, and I didn’t copy (but so wish I would have) the final line, which was from Levi’s, that said something to the effect of “Great Judy! Have a good day!” They are idiots.

Dear Levi's

I’m writing about order numbers XXXXXXXX and XXXXXXX, and reference number XXXXXXX. Oh, and chat session number XXXXXXX. There was another chat session in there, but foolishly, I didn’t think I would need to write down the number.

All of these numbers are for one pair of jeans I ordered online on March 17 and have yet to receive. When I called about the first order, a pair of 501 Ct jeans on sale, the person said the order was never filled and that it had something to do with difficulty getting the jeans from China (which would probably not be terrific PR for you). She canceled the order then told me I would have to pay full price for the jeans but could get a 20 percent discount, which I took. But why didn’t she just fulfill the order since the discount and the sale price were practically the same?

No matter. I waited for a confirmation email on the second order which never arrived. When I called again, the phone operator offered me a discount which I took, then said I’d hear from you within 48 hours.

That didn’t happen. So I got on a live chat with somebody who was COMPLETELY ineffective (transcript below.) By now I’m really angry with Levi’s and am ready to spread the word far and wide that your online order system is unreliable, and your customer service, though polite, is patronizing and aggravating. What else is disappointing is that you’re a San Francisco stalwart. As a bay area resident, that bums me out.

 

System: Thank you for contacting Levi’s® Live Chat. We will be with you in just a moment.

Me: Initial Question/Comment: I have been trying to get a pair of jeans and my order has been messed up several times. I was supposed to hear this morning about the status of my order. Reference number is XXXXXXX. Where are my jeans?

 System: Nancy C. has joined this session!

 System: Connected with Nancy C.. Your reference number for this chat session is XXXXXXXX.

Nancy C.: Hello Judy

Nancy C.: I am Nancy Charles.

Me: Hi Nancy. What's happening with my order?

Nancy C.: Please hold while I bring up the number and look. I am sorry,

 Me: What's going on?

Nancy C.: I am sorry, please hold 2-4 minutes while bring your order up.

Me: I've been holding for five minutes now.

Nancy C.: Can you verify that number for me

Nancy C.: I am sorry. The computer system is running slow. If I could I would certainly change that,

Nancy C.: Never mind, I am using the order number.

Nancy C.: There are several notes on this order, I need see what is going on

Nancy C.: Okay so you talked to somebody yesterday at 4/21. it appears the your order is being looked at by corporate waiting to an update.

Me: Actually it was Tuesday. Why is this taking so long?

Nancy C.: 4/19, and 4/21 there are notes.

Nancy C.: Please hold while I attempt to speak to a supervisor. If I am unable to reach 1, I recommend you call and speak to someone directly.

Me: This is terrible.

ancy C.: Rather than going back and reading all the notes, making you wait longer, what is it that happened and what are you waiting for?

Me: What is the problem????? Read the notes! That's your job!!!

Nancy C.: Please hold Juday, 2-5 minutes. I am currently waiting for a supervisor to see if they can assist you. However, it has already been directed to corporate.


My name is Judy. There is no "A" in my name. I've been holding with you for about 20 minutes now. Forget it. This interaction has been copied and I'll talk to somebody higher up.Nancy C.: Please hold Juday, 2-5 minutes. I am currently waiting for a supervisor to see if they can assist you. However, it has already been directed to corporate.

 

This report was posted on Ripoff Report on 04/22/2016 12:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/levi-strauss/san-francisco-california/levi-strauss-levis-they-could-eff-up-a-wet-dream-levis-online-cant-handle-an-order-fo-1301249. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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