- Report: #1173123
Report - Rebuttal - Arbitrate
LEXINGTON DOC PREP123 NW 13th St Ste 102 BOCA RATON, Florida USA
Lexington Doc Prep LLC REVIEW: Lexington Doc Prep, LLC.'s executive team, employees dedicated to 100% customer satisfaction.Our approach to business focused on providing highest customer satisfaction in industry.
*UPDATE: Lexington Doc Prep, LLC. pledges commitment to always improving operations by joining Ripoff Report's Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program benefiting consumers by increasing confidence when doing business with a member business. Lexington Doc Prep, LLC. recognized by Ripoff Report Verified™ as a safe business service.
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Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Darren Silvers and Dan Meeler during an onsite inspection held by a third party verification company with no biases toward Lexington Doc Prep, LLC.
Lexington Doc Prep is a document preparation company located in Boca Raton. Manager, Darren Silvers went on to state the following in regards to his company, "our vision is to help individuals across the United States who need any type of documents prepared." Lexington Doc Prep offers an array of services in regards to documentation collection, "corporate formation, corporate documents, name changes, immigration, or any other type of documents."
Leads for Lexington Doc Prep are primary acquired through marketing ventures on the internet, and occasionally through direct mail. Once initial interest has been made Mr. Silvers explained the typical sales process, "the client would call in and speak with a customer representative who would take in all the information." Once the initial information has been gathered, "they would then inquire with them what type of documents they might be interested in, and walk them through their needs." After customized software is used to determine the documentation needed, "we have a private document library that pulls up and then we call the client back within 24 hours, and let them know how much the program would cost for the documents."
CUSTOMER CARE & COMPLAINT RESOLUTION FROM LEXINGTON DOC PREP, LLC.
During the onsite interview Mr. Silvers and Mr. Meeler were asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Meeler explained that most complaints are made from people that want a refund, but never escalated their desires to the appropriate authority. If a request of this nature is made known Mr. Meeler stated, "we refund the money even if we did all the work." Because of their proactive attitude towards customer service Lexington Doc Prep runs into very few complaints.
When asked to comment on complaints posted on Ripoff Report's website Mr. Meeler offered this rebuttal, "if they would have just called us I can tell you right now...if someone is asking for a refund we are refunding their money..." In order to further assure future clients Mr. Silvers sated, "there are no licenses or registrations for document preparation companies, but all of our documents are prepared by lawyers." Mr. Meeler added, "another thing that does give us a legal standing that other companies don't provide is if you sign up with us and something happens legally with that document we are going to represent you legally as well, at no additional cost."
Lexington Doc Prep is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Silvers further explains by stating, "we are very happy to partner up with a third party company that can work with us. Making sure that we are on our toes with handling any complaints or problems or issues, and also keeping and preventing any false complaints or anything held against us that we have resolved."
LEXINGTON DOC PREP, LLC. - TESTIMONIALS
Being laid off after 20 years of working in a cubical I decided to open my own business. Lexington was there every step of the way. – Jackie W. – Houston, TX
I always heard that changing your name was extremely difficult process. I tried on my own with no success. Lexington had it done in no time. – Mike P. – Las Vegas, NV
After buying my first investment property I realized I needed to protect myself and my property. Lexington gave me the tools I needed. – Jason S. New York, NY
LEXINGTON DOC PREP, LLC. – STATEMENTS FROM THE MANAGER MICHAEL DAZZO
" We are one of the top document preparation for helping individuals create and understand their own needs. With us, you'll always receive a complex and customized approach to preparing your documents that comes from a team who consistently borrows strategies from large brands and adapts them to fit the needs of individuals all over the nation.
Lexington Doc Prep, LLC.'s Lexington Doc Prep, LLC.'s team have expressed that they feel very confident doing their job. Lexington Doc Prep, LLC. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Lexington Doc Prep, LLC provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr.Donaldson is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."
Ripoff Report was pleased to learn that Lexington Doc Prep, LLC.'s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM LEXINGTON DOC PREP, LLC.
Lexington Doc Prep, LLC. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Lexington Doc Prep, LLC. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with In summary, after our review, which included discussions with Michael Dazzo, Ripoff Report is convinced that Lexington Doc Prep, LLC. is committed to quality delivery of services resulting in total client satisfaction., Ripoff Report is convinced that Lexington Doc Prep, LLC. is committed to quality delivery of services resulting in total client satisfaction.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Lexington Doc Prep, LLC. meets Ripoff Report Verified’s standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onside inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.. And, if the business does not do right when it’s obvious they should, they will be kicked off our program.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
LEXINGTON DOC PREP FRANKLIN SERVICES tHE COMPANY CLAIMS THEY WILL HELP YOU GET RID OF YOUR PAYDAY Loan.. BOCA RATON Florida
They claim to helpget rid of loans only to put people in a worse situation.you pay them for 4-6 months only to have to pay the lenders back anyway. then at the end of your "Program" they offer you a deal to keep legal services "in case" the lenders come back. Well if the whole thing is supposed to be taken care of within 4-6 months why do people really need legal services after. it's all about how much money they can get out of you. Keep legal services for 12 months. Why? It's bcause they dont really do anything and at the end the lender still can sue and since they have no attorney in house you end up screwd. If you ever call and ask to speak to an attorney you will never get one on the phone like they promise. JUST DONT TRUST THEM THEY WILL PROMISE SO MUCH HELP AND YOU WILL REALIZE YOU END UP IN A WORSE POSITION. TRUST ME I TRIED.
This report was posted on Ripoff Report on 08/29/2014 06:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/LEXINGTON-DOC-PREP/BOCA-RATON-Florida-33432/LEXINGTON-DOC-PREP-FRANKLIN-SERVICES-tHE-COMPANY-CLAIMS-THEY-WILL-HELP-YOU-GET-RID-OF-YOU-1173123. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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