- Report: #1061929
Report - Rebuttal - Arbitrate
Complaint Review: Lexington Law Firm
Lexington Law Firm634 S 400 W., Salt Lake City, Utah, 84101 Salt Lake City, Utah USA
Lexington Law Firm Illegal Fradulent Business Practices!!! Salt Lake City Utah
*Author of original report: It cannot be defamation when the information is true
*Consumer Comment: Unfair and Ugly Public Smear of Lexington
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Lexington Law is misrepresenting their service and violating CROA. The call center employees are representing themselves as paralegals which is false
Since November 2012, my husband and I have been paying $99.95 a month each to have Lexington Law firm repair our credit. Each month we are charged on time however there are several months where no changes are noted to our credit reports. According to CROA we are not legally allowed to be charged until services are rendered. We have also spent close to $5000 to pay off derogatory debts which we personally handled and this law firm still has not contacted the credit bureaus to dispute the items which were paid off.Lexington Law faithfully takes the $99.95 a month for each of us ($199.90 per month)but fails to produce results. Also they have a portal which shows what is on my credit report and what has been removed, however when I ordered my credit reports from the credit bureau several of the items that supposedly have been removed are still showing on my credit report. They are lying about what has been removed and representing that there is work being done which is not being done.
Also, my husband just got off the phone with an argumentative representative which gave the name "Lynn Smith". My husband asked at least ten times to speak to a supervisor and was finally transferred to a "Chris Black" who when confronted about the fact that the individuals we are speaking with are not paralegals he stated, "Anyone who works for an attorney is a paralegal".The definition of a paralegal is "A person trained in subsidiary legal matters but not fully qualified as a lawyer" and "a paraprofessional who has the required education and experience to assist licensed lawyers in their legal work". Working in a call center does not constitute any of these things.
From reading complaints on another website I found 2 complaints from former employees that stated the individuals who answer when you call are not paralegals, there are no security measures to protect my privileged information and the people at the call center do not cancel accounts when requested because that reduces their commission.
The poor customer service abilities of these so call paralegals is horrendous. The representative that gave the name "Lynn Smith" stated she was a paralegal yet got into a yelling match with my husband when he asked repeatedly to speak to a supervisor. She stated they were all in meetings, she stated that supervisors don't get on the phone, she even told my husband that a supervisor would tell him the same thing she had told him. This company is the absolute worst. They have violated CROA by billing us every month yet not producing results every month. In the past four months I have been billed regularly but there have been no improvements to my credit.
I have contacted the state bar of Utah and I will be filing a complaint against John C. Heath because he is the director of Lexington Law and he is allowing these false and illegal practices. These people that answer the phones are not paralegals although they represent themselves as such, working for John C. Heath. They also are violating CROA which is federal legislation. I am a soldier in the United States Army and if they will treat me like this then they will do this to anyone. I am contacting my senator and explaining this issue to him. I have already contacted the State Bar of Utah to file a direct complaint against John C. Heath.
This report was posted on Ripoff Report on 06/25/2013 10:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lexington-Law-Firm/Salt-Lake-City-Utah-84101/Lexington-Law-Firm-Illegal-Fradulent-Business-Practices-Salt-Lake-City-Utah-1061929. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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