- Report: #452914
Report - Rebuttal - Arbitrate
Complaint Review: Lexington Overstock
Lexington Overstock848 Nandino Blvd, Suite: D Lexington, Kentucky U.S.A.
Lexington Overstock: False Warranty Claims / Damaged Goods / Unauthorized dealers for many products / Very poor customer service Lexington Kentucky
*Consumer Comment: Gotta sympathize with these guys
*REBUTTAL Owner of company: **ITEMS CLEARLY MARKED**
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If you must go there, be sure to get their warranty policy in writing on your receipt with their signatures. Check the delivered goods out within 2 weeks else be prepared to live with it.
If you do not get their warranty policy in writing (6 months to 1 year depending on the individual item), they WILL tell you that their furniture is AS-IS and that they have never had a warranty policy.
These folks are not authorized dealers for any of the products they sell, so if you run out of their warranty, the manufacturer cannot help you.
You may get lucky and find a couple of good products, but my recommendation is to check every square inch of the furniture, test your mattresses and accessories as soon as they are delivered.
BE SURE TO TAKE PICTURES of any problem areas from the very beginning and e-mail them consistently. Else you will find your business transaction going sour very, very quickly. Consider yourself warned.
This report was posted on Ripoff Report on 05/18/2009 10:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lexington-Overstock/Lexington-Kentucky-40511/Lexington-Overstock-False-Warranty-Claims-Damaged-Goods-Unauthorized-dealers-for-many-452914. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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