• Report: #657431

Complaint Review: LG Electronics

  • Submitted: Mon, November 01, 2010
  • Updated: Tue, November 02, 2010

  • Reported By: Mike — Ormond Beach Florida United States of America
LG Electronics
201 James Record Rd. Huntsville, Alabama United States of America

LG Electronics Refused repairs under warranty. Huntsville, Alabama

*Author of original report: warranty extension

*Consumer Comment: expired warranty

*Author of original report: Date correction

*Author of original report: Correction

*Consumer Comment: How is that possible?

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I bought a new 50 inch HD Plasma on 4-08-10 with a two year factory warranty. In Feburary of 2010 I reported a picture failure to LG. They refused warranty work because I did not have the original receipt.


I found the receipt on 11-01-10 and sent it to LG. Now they refuse to repair the TV because it is out of warranty; even though I reported the problem WITHIN THE WARRANTY PERIOD, and they have record of it. 


This report was posted on Ripoff Report on 11/01/2010 04:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/LG-Electronics/Huntsville-Alabama-35824/LG-Electronics-Refused-repairs-under-warranty-Huntsville-Alabama-657431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

warranty extension

AUTHOR: Mike - (United States of America)

Exactly what problem would you make up? I reported a specific problem within the warranty period. Lets be realistic, Lg is looking for looking for reasons to not cover the TV.
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#2 Consumer Comment

expired warranty

AUTHOR: coast - (USA)

You presented the receipt after the warranty expired. The warranty is not automatically extended because you called them during the warranty period. You failed to meet the requirements to receive warranty service.

Your way would leave the door open for anyone to complain about any product during the warranty period with the intention of getting a free warranty extension.
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#3 Author of original report

Date correction

AUTHOR: Mike - (United States of America)

Thanks to the poster who noticed my error. The purchase date was 4-20-08; and it was under warranty until 4-20-10
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#4 Author of original report

Correction

AUTHOR: Mike - (United States of America)

Thanks to the poster who caught my error. Purchase date was 4-20-08. The television was under warranty until 4-20-10. 
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#5 Consumer Comment

How is that possible?

AUTHOR: coast - (USA)

You had problems with the TV two months before you bought it. Interesting.
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