- Report: #1135845
Report - Rebuttal - Arbitrate
Complaint Review: Liberty Tax Service
Liberty Tax Service2651 N Hwy 27 Lafayette, Georgia USA
Liberty Tax Service Completely messed up our taxes, been dealing with one screw up after another since Feb.3 2014 Lafayette Georgia
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My husband and I filed our taxes with Liberty Tax on Feb. 3, 2014 I noticed something wasnt right when the girl that did our taxes did not have me sign along with my husband. After looking at the paper work I started noticing alot of things that wasnt right.
First she filed it married filing head of household when it should have been married filing joint, then she said there was some questions to be asked and when I looked at what she had put down it was lies stuff that I did NOT say at all.
After finding those problems we went back to the office and spoke with the manager and she said she would get if fixed we sat down pointed out all the problems and she went on the computer and corrected the mistakes and then had me sign everything. And when we asked why the girl put those lies on their the manager tried to tell us that it had to be a computer error. Then I asked what was we being charged because the fees were no where to be found on the paperwork, and we were told it was $410 and I was totally shocked and since we had to come in for problems she was going to give us a discount.
About a week later we got a call saying our check was ready to be picked up and when we got there to pick it up on the detail page it showed not only were we being charged the full amount of the $410 there was a $34.95 account handling fee and $5.00 amount paid to transmitter. We told the girl that it was wrong she told us she didnt know what to tell us to just come back when the manager was there and talk with her.
I proceeded to contact corporate headquarters and complianed about it, and since they have the 100% satisfaction gurantee they refunded the $410 fee.
After speaking with several people about their returns they told me that we should get a second opinion, after having to go back to the office 2 more time because the manager said she was able to submit our federal amendment electronicaly and when she fixed our state amendment she handed us the paperwork and and envelope and told us to mail it.
After waiting nearly 4 weeks I went on the IRS site under where is my amended return and it said that there was no record of our amendment. I even called the IRS number and it said the same thing. So we went back to the office yet agian and told the manager and she tried to tell us we where wrong but then she went on the computer and printed out the paper work marked on it where we were to sign and then handed us another envelope for us to mail it ourselves. And when my husband asked her she tried to say well you know how the mail is sometimes it can get lost, and that when we knew she screwed it up for sure cause she told us she done it electronically.
During all that the manager proceeded to sign the original girls name that first prepared our taxes, and to me that is forgery..
I also contacted corporate agian and they told me that someone would get in touch with me within the next 24 hours and I never got a call back.
This report was posted on Ripoff Report on 04/02/2014 08:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Liberty-Tax-Service/Lafayette-Georgia-30728/Liberty-Tax-Service-Completely-messed-up-our-taxes-been-dealing-with-one-screw-up-after-1135845. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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