- Report: #383069
Report - Rebuttal - Arbitrate
Complaint Review: Liberty Tax Service
Liberty Tax Service1851 Post Road, Warwick, Rhode Island U.S.A.
Liberty Tax Service Liberty Tax Service made a large mistake in calculating my state tax return and then altured the check I used to pay their fee. Warwick Rhode Island
*General Comment: You still owe the fee regardless if the check was not cashed!
*Consumer Comment: Not impressed!
*Consumer Comment: hilarious!
*REBUTTAL Owner of company: Satisfaction Guaranteed!
*Consumer Suggestion: CARBON OF THE CHECK
*Consumer Suggestion: Any resolution?
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Three months later I was notified by the Rhode Island Department of taxation that my income tax return for 2007 had been miscalculated and that I owed an additional $958.00 plus penalties and interest. I contacted Liberty Tax Service and they admitted that it was their fault that the error occurred but did nothing else to help me remedy the errors. I paid the amount the RI Taxation department said I owed including penalties and interest.
In addition to this issue, I noticed that the check I paid Liberty Tax Services for their fee had not cleared my bank for several months. Since the check was written on March 25, 2008, it would not be valid after September 25, 2008 according to my bank. After September 25, 2008 I no longer kept the funds in my account to cover that check since it was no longer valid.
On October 3, 2008 the check cleared my account causing the account to be overdrawn and incurring overdraft penalties by my bank. I looked at the canceled check and realized that the date had been altered prior to it being deposited in Liberty Tax Service's bank on October 2, 2008. The date had been originally written as 3/25/2008 it was altered to read 8/25/2008. The alteration extended the time period the check would remain valid. My bank informs me that this constitutes a form of fraud.
I suggest that anyone considering using Liberty Tax Services reconsider and go to another more reputable service.
By the way, this company is NOT affiliated with Liberty Mutual Insurance. I have my home owners and auto insurance with Liberty Mutual and am very satisfied with the services they offer.
Warwick, Rhode Island
This report was posted on Ripoff Report on 10/20/2008 04:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Liberty-Tax-Service/Warwick-Rhode-Island-02886/Liberty-Tax-Service-Liberty-Tax-Service-made-a-large-mistake-in-calculating-my-state-tax-r-383069. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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