Liberty Tax 5495 Sepulveda Blvd Ste FCulver City, CA 90230Tax preparer BLAKE P01734875Office number 13519 OVER CHARGED and DID NOT INPUT CORRECT ADDRESS TO IRS for TAX REFUND CLAIM Culver City California

I came here the last week that 2013 taxes had to be filed. Yes I did it last minute, I know, but that doesn't give them the right to rip me off. I came one afternoon and went through a quote with tax preparer Blake P01734875. I needed to file 4 years worth of taxes. At first he was really nice, gave me a good estimate on how much I will be receiving and mentioned it may not be worth it to file for 2010 since it was the 4th yr. After speaking to his manager, a lady with blonde curly hair. He returned with an assumption that I may get some money back, however he would have to charge me for 4 yrs worth of preparation.

During his preparation which was basically filing in my information on the computer and hitting send, he then says that he would have to take out his fees from year 2013 so that it saves the hassle and would be more convenient for me. At this point i was just glad i finally was able to take care of my taxes and i didn't have to deal with fines etc. The charge with fees was $997.00 + the $125 deal i purchased through yelp with the TOTAL of $1,122 He said it will take up to 21 days.

31 days later, I haven't heard from Blake or their company. A week later i decided to give them a call and I was told to come to the culver city location where my refund will be available for pick up. (Okay, free pass. I didn't receive a phone call from my preparer but whatever, no big deal. Im pretty chill as a customer)

I arrived at the Sepulveda location and there goes Blake, busy on the phone. 20 minutes later I am finally sitting down waiting for my paperwork and check. After going through his system, he was unable to locate my refund. Great! its okay no worries.. he promised to call me the next day since everyone else's was there but mine. A week later i decided to just show up at their office. There goes Blake again on his computer on youtube. After waiting an hour he locates my paperwork and prints my check of $58.00 

"Is that it?" i asked him and he explained to me that my 1ST CHECK was for 2013 and he had takes out all his fees. SOOOO... what happened to the other 3 years as he quoted i would receive? his response.. "Oh I didn't tell you?! You would get it in the mail and your should have received it by now or any time soon."  Ummm, no you clearly did not give me that information! I left the place a little insulted. what am i going to do with that $58, buy a bottle of wine?

2 weeks later I still haven't received anything?! I recall calling him and asking what he had found out about my returns and wondered why he hasn't called me like he said he would. Again it was I who took time out of my schedule to call him. Late afternoon he calls me back to let me know everything went through fine and he wasn't sure why I didn't receive my refunds. Well can you find out? he said sure. But i had no update.

I have been in my apartment for 5 months so I wondered if the mail man didn't recognize me as a new tenant in the building. I spoke to my mail man and he had recall seeing a mail with no apartment number. He pulls it out and just my luck its 1 of my 2ND CHECK refund. My address was incorrect. I called and left a message and later finally spoke to Blake. I made him double check if he had my correct address and guess what? he did not type in my apartment number?  Are you F@#%^ kidding me? He makes changes and apparently sends in the update.  I am still waiting on 2 more so he said it shouldn't be a problem anymore.

At this point my blood is BOILING. I am a FIRST TIME client of Liberty Tax.  YOU are my preparer! It is your duty to make my life easier and provide service to take that stress out of my year. With $1122 worth of fees Blake has forgotten one thing. RULE #1 MAKE SURE YOU FILL IN YOUR CLIENT'S CORRECT INFORMATION AND ADDRESS ACCORDING TO THE INFORMATION GIVEN. ITS ALSO ON THE DMV DL ID!!!!! (do that at least!)

Weeks later I receive my 3RD CHECK with the INCORRECT address once again! My information was NOT updated like he said it would. Lucky for me i made friends with my postman and he placed it in my box.  I gave Blake a call and expressed how upset and disappointed I was. He said I can just call the corporate if I wanted. WHAT?! 

I called IRS waited and waited til I was able to change my own information. Liberty tax is suppose to provide that service with having that ease of not dealing with filing your taxes. Isn't that what this business is about? 

Blake listened to my situation and wanted to cash in on that fees in the MAXIMUM amount. After that, he COLD- HEARTEDLY dismissed my files. Did I mention til this day I still DID NOT RECEIVE copies of my paper work.