- Report: #74358
Report - Rebuttal - Arbitrate
Complaint Review: Lifekey Healthcare Berkley
Lifekey Healthcare BerkleyLifeKey Inc. PO Box 42635 Cincinnati, Ohio U.S.A.
Lifekey Healthcare Berkley ripoff sent unwanted (and they had been informed) merchandise Cincinnati Ohio
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Imagine my surprise when I received a second bottle (charged to my credit card). I call the Customer Service number and was told rudely that I needed to complete a form located on www.berkley.com (it didn't take me to the companies website 0 www.96shoes.com does). They stated they could not cancel it over the telephone and I had to go to the website.
I finally found the form, however, they again want my credit card number. Do they think that everyone who orders this product is ignorant enough to give them their credit card again? Also, the website indicates that you can "easily cancel anytime by calling...". They should tell their employees that.
They say they do not make refunds or accept returned items, but when they have been told explicitly not to send it to me. I am sending a letter to my credit card requesting a charge back to the company for shipping merchandise not ordered. We'll see what happens.
Don't let this happen to you. This is not a company you want to provide with your credit card information or address.
This report was posted on Ripoff Report on 12/07/2003 06:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lifekey-Healthcare-Berkley/Cincinnati-Ohio-45242/Lifekey-Healthcare-Berkley-ripoff-sent-unwanted-and-they-had-been-informed-merchandise-C-74358. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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