• Report: #1044544

Complaint Review: Lifetime Smiles

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  • Submitted: Fri, April 19, 2013
  • Updated: Fri, April 19, 2013

  • Reported By: t. ji — austin Texas
Lifetime Smiles
2100 W William Cannon Ste C Austin, TX 78745 Austin, Texas United States of America

Lifetime Smiles Complete Scam: Charges $400 to Customer for Rescheduling Appointment Austin, Texas

*Author of original report: Problem Was Solved by Manager

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Came here with a livingsocial deal to get my teeth cleaned.  Not a bad job.  Afterwards, the dentist proceeded to tell me about $1200 of work I "needed" to get done.  They quickly referred me to their booking office where I was pressured into making an appointment that very day! Telling them that I needed to contact my insurance, I got them to agree to an appointment the next week.

I am a law student and extremely busy.  I called them 24 hours in advance (24 hours exactly, in fact) to reschedule for after my exams (the first time rescheduling, btw), I was told then that their cancellation policy is 48 hours and that I would be charged FOUR HUNDRED DOLLARS because there was "nothing they could do about it."  WOW.  They then told me that if I did not pay them, they would refer me to a collection agency and affect my credit score.  They should have hired a hitman and broken my legs too, because that is how crippling losing 400 dollars is to a poor student. Way to go Lifetime Smiles, you've lost a customer, warranted a bad review, and ripped off a poor graduate student - the most short-term, narrow sighted business policy I have ever seen.

This report was posted on Ripoff Report on 04/19/2013 08:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lifetime-Smiles/Austin-Texas-78745/Lifetime-Smiles-Complete-Scam-Charges-400-to-Customer-for-Rescheduling-Appointment-Aust-1044544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 Author of original report

Problem Was Solved by Manager

AUTHOR: yanwen.ji - ()

I was contacted by the owner of LifeTime Smiles and they removed the charge.  

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