• Report: #1014083

Complaint Review: lightinthebox

  • Submitted: Thu, February 14, 2013
  • Updated: Mon, February 25, 2013

  • Reported By: wendy — london Other United Kingdom
lightinthebox
some where in china Internet United States of America

lightinthebox i ordered a dress and when it arrived it was not made correctly i have tryed to contact the company for an address to send the dress back but no one will answer me could some one help me please china, Internet

*UPDATE Employee: LightInTheBox

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i ordered a dress from lightinthebox company, when it arrived it was damaged i e mailed for an address to return it and they will not supplie the address for me, the question is why not i have no way of contacting except by there way of letting me which is ridiculous if any one knows of a way of contact for this company please let me know also do not order from this company i wish i never had its cost much more than i expected

This report was posted on Ripoff Report on 02/14/2013 07:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/lightinthebox/internet/lightinthebox-i-ordered-a-dress-and-when-it-arrived-it-was-not-made-correctly-i-have-trye-1014083. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

LightInTheBox

AUTHOR: LightInTheBox - (China)

Dear Customer,

Thank you sharing your shopping experience with us! We will issue you a full refund via email based on your purchase. Please contact us at feedback[at]lightinthebox[dot]com. In the meantime, you can open a Customer Service ticket and be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center:http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Customer satisfaction is our #1 priority, we hope you could give us another chance to meet your shopping expectations!

Thank you,

LightInTheBox.com 
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