Complaint Review: Lile Moving & Storage - Eugene Oregon
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- Author Confirmed
- Lile Moving & Storage 3300 Roosevelt Blvd Eugene, Oregon USA
- Phone: 5416896683
- Web: http://www.lile.com/eugene-moving-s...
- Category: Moving & Storage
Lile Moving & Storage Deceitful practices and flat out lies after damaging furniture in move Eugene Oregon
*Author of original report: No information provided at all!
*UPDATE Employee: Review Rebuttal
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Lile Moving & Storage movers broke my desk upon unloading it from their truck. The two movers let me know that everything is insured and unfortunately this happens from time to time. I understood that, and they told me just to submit a claim and, I quote, "it would either be fixed or replaced." Since it cannot be fixed due to the nature of the damage, I figured it would be replaced. This is one half of the deceitful part of the complaint, as the replacement costs were not explained any further than this.
However, when the movers were done, roughly 45 minutes to an hour later, and were having me sign the final paperwork they checked a box on the Bill of Lading form which states "Goods will be valued at $.60 pound per article". The second part of the deceit and a flat out lie happened when the mover himself checked that box, and the "Release of Goods" line, and said "you need to sign both to state that we are done physically moving the items from one house to the other." He did not explain that I was agreeing to be reimbursed at such a small rate because of the checkbox that he checked, nor that this form had any bearing on a claim that would be filed. Had he identified that I was signing to accept reimbursement and not just to allow him to leave the jobsite, I would have NEVER signed that and would have instead called Lile to find out what my options were.
I emailed them the following Monday, as my move was done on a Friday, and they took 48 of the 60 days to respond to my claim. Had I not emailed them asking for another (3rd) update myself, I would have recieved a check in the mail with no further explanation. I was absolutely tricked into agreeing to reimbursement at such a small rate. The mover told me and my father that it would be fixed or replaced. It's an underhanded and sneaky tactic and now that I've signed Lile won't even discuss any other options. Do not use them as they will lie to you to save having to reimburse you for damages at a proper amount!
This report was posted on Ripoff Report on 10/20/2015 01:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lile-moving-storage/eugene-oregon-97402/lile-moving-storage-deceitful-practices-and-flat-out-lies-after-damaging-furniture-in-m-1262558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
No information provided at all!
AUTHOR: - ()
SUBMITTED: Monday, November 02, 2015
Lile,
You state in your rebuttal that "we do your best to provide the information necessary for the customer to make an informed decision..."however there was absolutely zero information provided to me about my options in regards to reimbursement. Instead, the mover lied to me and told me I was signing the bill of lading for a completely different reason than what I was actually signing it for; I thought I was signing to allow him to leave the jobsite saying that everything was moved from one address to another, because that's what he told me, however I was actually signing it and therefore agreeing to the $.60/lb replacement. There was absolutely no discussion about that replacement cost at any time during the move. The only portion of your rebuttal that is true is that "our documentation clearly reflects the shipment was released to a value of $.60/lb. which resulted the settlement amount offered" and that is only because of the lie perpetrated by your employee.
My problem here isn't that the desk is broken, it's that your employee was deceitful and dishonest in our transaction which now has me here filing a report about how deceptive your business practices are. I was lied to, and there's no way around that. Your employee conned me into signing that document under false pretenses which limited my insurance options
#1 UPDATE Employee
Review Rebuttal
AUTHOR: Lile Moving and Storage - (USA)
SUBMITTED: Wednesday, October 28, 2015
Mr. Brown – Please accept our apologies for the damage caused to your desk.
We do our best to provide the information necessary for the customer to make an informed decision and our documentation clearly reflects the shipment was released to a value of $.60/lb. which resulted the settlement amount offered.
According to our records, your claim form was received on August 4, 2015. According to the Oregon Department of Transportation, Lile has up to 120 days to settle a claim. A check was dated and mailed to you on September 24, 2015.
We appreciate your business and would like the opportunity to regain your trust should you have relocation needs in the future.
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