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Report: #1156695

Complaint Review: Lilly K Photography - Internet

  • Submitted:
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  • Reported By: FamilyFirst — Lake Forest California
  • Author Not Confirmed What's this?
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  • Lilly K Photography Internet USA

Lilly K Photography AKA Isa Battaglin - Took Money Did Not Show Up After - Ladera Ranch California

*Consumer Comment: LillyK. Photography Isa Battaglin #NOTASCAM NOT A SCAM

*REBUTTAL Owner of company: Absolutely NOT a SCAM!

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SCAM ALERT!

Isa(belle) Battaglin, plain and simple, took our money then made up reason after reason to avoid having to meet us and do any work (photography).

 

First our she took a long time to email back then claimed our subsequent emails suddenly went to her spam folder. At the end, on the very day of our appointment, when we got there and texted her, she responded saying she had sent an email (didn't bother to call us) that she'd be 1.5 hours late. It all ended there for us.

 

You decide if you hire a competent photographer or a phony wannabe. They say you get what you paid for. This sure was a discounted deal that is true but we never even met her so we got nothing in return. I'd avoid at all cost.

This report was posted on Ripoff Report on 06/22/2014 07:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lilly-k-photography/internet/lilly-k-photography-aka-isa-battaglin-took-money-did-not-show-up-after-ladera-ranch-1156695. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
1Employee/Owner

#2 Consumer Comment

LillyK. Photography Isa Battaglin #NOTASCAM NOT A SCAM

AUTHOR: AnnMarie - ()

POSTED: Monday, September 15, 2014

#LillyKphotography #NOTASCAM #IsaBattaglinNotaScam #LillyKphotographyAmazing 

I saw this while searching for my daughter's pictures and had to leave a comment and express my opinion.

ISA BATTAGLIN - LILLYK.PHOTOGRAPHY is the sweetest photographer, professional, on time, she does AMAZING work.
When you book with her you receive a contract that talks about ALL policies, cancellation, wardrobe, everything, she sends you a list of things - If you pay for a special package and you have a date set there's no refund and if you miss it, like it happened to the customer filing this complaint, she will still try and work a time to shoot for you.

ISA BATTAGLIN LillyK Photography 's work is beautiful, natural, amazing - she works with ALL the best agencies in South and North California, East Coast and Europe - she is recommended by the best agencies. 

If you visit her facebook page www.facebook.com/lillykphotography you will see all comments, pictures, everything is positive except this one message that it's clearly from a person who wants to destroy her for being 15 minutes late to her session. 

I don't understand how this website allows people to post things without verifying first with others how the company is realiable. 

I recommend and will always recommend LillyK Photography to everyone I know. She's amazing.

AnnMarie Smith 

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#1 REBUTTAL Owner of company

Absolutely NOT a SCAM!

AUTHOR: LillyK.Photography - ()

POSTED: Sunday, June 22, 2014

Dear Zsofia Durojaiye

1st I must say, that you bought a non-refundable "Black Friday" package for $50 that said "Session must TAKE PLACE between January 2014 and June 1st 2014!"

Your e-mail "pzsdee ." <zsdurojaiye@gmail.com> shows as "Pzsdee" went straight to my Spam folder, no name Zsofia Durojaiye was displayed. You asked if we could shoot on June 7th 2014 (6 days after your session had expired) and I said yes - My first reply to you was "Absolutely. Your email doesn't have a name and goes to my spam folder every time your write!!!When would you like to book? I'm free on Tuesday the 17th (MAY) any time after 4pm! :)"

Your reply:

"Oh that makes sense.
Well we already agreed on tomorrow (June 7th) at ladera cox park. Can you still make it?"

Our history:

"Hi there, I didn't hear back from you (or at least I thought …) Unfortunately I booked tomorrow! I can do at 3 on Sunday (June 8th) in Balboa Island? Does that work?

 
Hi there
 
I'm very sorry but you bought a Black Friday package and there's no refund!
I asked you about Cox park and asked you to confirm and did not hear back from you! I've been trying to work around your schedule and suggested a lot of days and offered any day of the week. All Black Friday sessions were supposed to be used by June 1st! 
The only weekend I have available now is the 14 at 11:30am - I will be travelling for work all other weekends! 
I could also meet you on the 21st early in the afternoon since your shoot is a 20 minute shoot!
Please let me know!
Thank you"

We decided to book for the 21st at 2:30 PM. I e-mailed you regarding my daughter's (a 12 year old girl) recital, that had been reschedule for 1pm, 2 hours before your session - saying I would be about 30min late. I got out from the recital at 2 and you sent me an extremelly rude message. I was going to make it to Cox Park at 2:30, but you decided not to wait (your ORIGINAL SCHEDULED TIME 2:30pm).

It was your decision!!!! I tried to accomodate your dates, I replied to all your e-mails, excpet the ones that went to my spam. I was rushing to meet you when you decided to NOT take the pictures. 

All my clients, ALL OF THEM can tell you that this is NOT A SCAM - next time you purchase a package, pay attention to the date that it expires. You know nothing about me, and if you think this is a scam, I am very sorry, I am a professional and I can only say that I did not take your money, you paid for a session that you decided NOT to use it.

Thank you and have a safe trip - Zsofia Durojaiye - 
LillyK.Photography

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