• Report: #671753

Complaint Review: listwire.com; memberspring.com

  • Submitted: Wed, December 15, 2010
  • Updated: Fri, December 17, 2010

  • Reported By: Norton — South Portland Maine USA
listwire.com; memberspring.com
734 Scarborough Hgts. DR., Orlando, FLA 32828 Internet United States of America

listwire.com; memberspring.com Gary Ambrose; over 1000 URLs; dba: Internet Marketing Aces, High Card marketing LLC; Note that most email inquiries bounce back; NO phone numbers offer real person or SUPPORT. High Card Marketing, LLC Free software at listwire; then redirect to memberspring.com for email DVD course material for $ 297.00; never received materials and found most email/phone inquiries never responded to; emails bounce Internet

*REBUTTAL Owner of company: Refund Already Issued

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Signed up for free email marketing software at Listwire. Then redirected to Video by Gary Ambrose (at memberspring.com) for purchase of DVD set for email marketing cost $ 297.00.  I purchased this course set Nov. 4, inquired Nov.25 (no response); then Dec. 04 again. Found he has more than 1000 URLs.  

All emails bounce back except for memberspring.com then cant followup because it does not recognize my listwire log-in. One response from Dan referred me back to Listwire to Support button. Listwire DOES NOT HAVE A SUPPORT feature..shows as a beta and shows NO WAY of communicating at all.  

Credit card ticket shows purchase from Internet marketing Aces with phone that goes to his residence with just an answering machine and message saying no support from there.

I attempted emails to all these. All bouncebacks:list@panicweb.com; ace@emailaces.com; support@emailaces.com; help@memberspring.com; questions@memberspring.org (response but claimed not associated even though Gary's video is on that site); listwire@garyambrose.com; 

This report was posted on Ripoff Report on 12/15/2010 08:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/listwirecom-memberspringcom/internet/listwirecom-memberspringcom-Gary-Ambrose-over-1000-URLs-dba-Internet-Marketing-Aces-671753. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Refund Already Issued

AUTHOR: Gary Ambrose - (United States of America)

To whom it may concern,

This client is clearly confused. The client stated that they signed up for a free service, which redirected to a purchase that they couldn't have made at that free service. This client doesn't know what they ordered, or from whom they ordered it. I know that anyone reading this won't know what was ordered, or from where, but this client is referencing a transaction from one company, and trying to contact another company for support on that product.

I am the owner of multiple companies, and for account security reasons, those companies do not share client records or information. When this client contacted the wrong support department, they were directed to where someone would be able to help them.

Think about it this way. If I owned an Ice Cream Store, and I also owned a Dry Cleaners, you can't walk into the Ice Cream Store, and ask to pick up your Dry Cleaning. That's essentially what this client was asking us to do.

We attempted to contact this client no less than 7 times since the date of their purchase to obtain a valid shipping address, but were unable to get a response when the original package was returned as undeliverable by the post office. We have emailed this client no less than 10 times, and in none of those cases have we received a response.

All that said, when the client did finally contact the proper support desk, we processed their refund within 2 hours of receiving that request per our 30 day, no questions asked, refund policy. We notified the client that their refund was processed, and yet they continue to contact us asking for a refund on a purchase that was already refunded.

The client is also still contacting the wrong support department, even though they were told that location could not provide them any help, and they were referred to a location where help could be obtained.

In conclusion, this complaint was filed on December 15th, more than 10 days after we processed their refund, and is completely, and totally without merit. I've attached a screenshot of our merchant processing system showing that this transaction was refunded on December 5th.

You'll see that this client stated they purchased on November 4th, for $297, which matches this transaction. You'll also notice the refund shown as "return" on December 5th. I've blurred some client information for the sake of the client's privacy.
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