- Report: #1105439
Report - Rebuttal - Arbitrate
Complaint Review: Litterboy.com, LLC
Litterboy.com, LLC8002 Eaglefield Driv Arlington, Washington USA
Litterboy.com, LLC mismarketing, ozone generator, poor customer service, harmful, toxic, will not refund, product made me sick Arlington Washington
*Author of original report: Where are the inconsistencies and inaccuracies? Litterboy.com should acknowledge their poor customer service.
*REBUTTAL Owner of company: Your comments are not consistent nor correct
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I purchased the CritterZone Pet Air Purifier Wall Unit from Litterboy.com and it produced an awful metallic chemical smell that made me extremely ill. The smell has lingered in my condo unit and is in my clothes in the closet, couch, bed, EVERYWHERE. The first night, I woke up in the middle of the night with shortness of breath and an insane headache. When I got out of bed I was dizzy and began to feel nauseous. I immediately unplugged this toxic product. I could not get back to sleep and the headache lasted for 3 days. This product also made all three of my dogs sick. My dogs were lethargic and did not eat or drink for 2 days and were breathing heavy. My pitbull vomitted.
The next morning my neighbor came over because the stench had seeped through into her unit. I showed her the product and she said that it was an ozone generator and was illegal to have those in California, that they had been banned a few years ago. [continued below]....
I can't believe this product caused this much damage in a day and a half. It has been over 2 weeks and the chemical odor this product produced still lingers in my condo. What was even more upsetting then the damage this product caused to my health and home was the customer service I experienced from Litterboy.com. I contacted them and notified them of what happened and said that maybe the unit was defective to cause so much harm. I requested to return it and receive a refund.
In their reply they refused to refund me because they said the product was used and that it may be defective and I could call and have them trouble shoot it. Why the heck would anyone want to plug that harmful product back in, unless they were suicidal? I didn't bother arguing with the company because it was clear they did not care and had no intentions of providing the proper customer service to resolve this issue . I did research on the internet and found through product reviews that other customers had similiar experiences from this product. The company is mismarketing this product and should make it known that this product produces ozone which is harmful and even fatal.
This report was posted on Ripoff Report on 12/08/2013 08:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Litterboycom-LLC/Arlington-Washington-98223/Litterboycom-LLC-mismarketing-ozone-generator-poor-customer-service-harmful-toxic-1105439. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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