• Report: #157505

Complaint Review: Little Giant Ladders

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  • Submitted: Sun, September 18, 2005
  • Updated: Tue, March 18, 2014

  • Reported By:Burnsville Minnesota
Little Giant Ladders
P.O. Box 3100 Springville, Utah U.S.A.

Little Giant Ladders, Don't Believe The TV Infomercial Hype !! Typical false, unsubstantiated infomercial scam claims. Springville Utah

*REBUTTAL Owner of company: EXTREME ladder misuse in its commercial

*Consumer Comment: American Ladder

*Consumer Comment: heavy?

*Consumer Comment: We are also very satisfied

*Consumer Suggestion: I love my little giant - Yeah, I could have bought a cheaper ladder but...

*Consumer Suggestion: Little Giant Ladders, the good and the bad, the safe and the dangerous.

*Consumer Comment: It's heavy huh? Same as the Gorilla brand.

*UPDATE EX-employee responds: The New Chinese Little Giant Ladders.......

*Consumer Comment: What is the ax that you are trying to grind?

*UPDATE EX-employee responds: Quality Control from Little Giant Ladder Systems

*Consumer Comment: Satisfied User of Little Giant Ladder

*Consumer Comment: Satisfied User of Little Giant Ladder

*Consumer Comment: Satisfied User of Little Giant Ladder

*Consumer Comment: Satisfied User of Little Giant Ladder

*Consumer Comment: I own one and I think they're wonderful

*Consumer Comment: Little Giant Ladders

*Consumer Comment: The Engineer

*UPDATE Employee: Things that Consumers don't know about the Little Giant Ladder

*Consumer Comment: Get off your high ladder!

*Consumer Comment: Tennessee Contractor's Use of Little Giant Ladder

*Consumer Comment: Tennessee Contractor's Use of Little Giant Ladder

*Consumer Comment: Tennessee Contractor's Use of Little Giant Ladder

*Consumer Comment: Tennessee Contractor's Use of Little Giant Ladder

*Consumer Comment: Another Top Endorsement of the Little Giant Ladder !

*Consumer Suggestion: Experience with Little Giant ladders

*Consumer Comment: I've used both the Little Giant and the Cosco clone.

*Consumer Comment: More on Little Giant

*Consumer Comment: More on Little Giant

*Consumer Comment: More on Little Giant

*Consumer Comment: More on Little Giant

*Consumer Comment: Little Giant Ladder Absolutely Worst Ladder On Market

*Consumer Comment: Completely satisfied customer of a Little Giant

*Consumer Comment: P.S. to Jim in Burnsville and Alan in St. Paul ..search Werner Ladder on this site and see how many complaints thre are..

*Consumer Comment: If you think The Little Giant is so bad, and Werner is so good....

*Consumer Comment: Minnesota Jim's knowledge information on types of ladders ..thank you Minnesota Jim and ripoffreport.com for saving me $200

*Consumer Comment: Minnesota Jim's knowledge information on types of ladders ..thank you Minnesota Jim and ripoffreport.com for saving me $200

*Consumer Comment: Minnesota Jim's knowledge information on types of ladders ..thank you Minnesota Jim and ripoffreport.com for saving me $200

*Consumer Comment: Minnesota Jim's knowledge information on types of ladders ..thank you Minnesota Jim and ripoffreport.com for saving me $200

*Consumer Comment: Right on Jim

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Are you thinking about buying the high-priced "Little Giant Ladder?" If you are, then consider this:

1.
The infomercial you watched about this "Little Giant" ladder is totally filled with unsubstantiated claims and assertions. In addition, just because "know-it-all" Robin Hartl is on the commercial doesn't make the unfounded claims true either.

2.
Know that the "Little Giant Ladder Company" use tactics like telling you that "All other ladders are unsafe." That is a bold-face lie!

3.
The "Little Giant Ladder Company" was formed by a guy named Hal Wing. AKA "Wing Enterprises." This Wing guy met a German inventor of "a new kind of ladder." So, Wing started importing these ladders. Then, "because the word spread so fast," Wing started to manufacture them himself.

4.
The "Little Giant" uses trickery to hock these high-priced ladders onto the general public that doesn't know about ladders in genersl. For example: On one of their infomercials they have a big fat man climb up the ladder a few feet. Yeah? So what? ALL Ladders come in different weight ratings.

5.
I've been a contractor for 23 years, and I have used ladders everyday with absolutely no problems whatsoever. Personally, I buy Werner ladders. And, because I care about the safety of my crew and myself, I always buy Type 1A, rated for up to 300 pounds, or Type 1AA, rated for up to 375 pounds. There are other lower weight ratings available such as Type 1, rated for 250 pounds, Type 2, rated for 225 pounds, and Type 3, rated for 200 pounds. I buy the upper rated ladders because they take a lot of abuse on the jobsite. Moreover, I buy them because I feel safe on them, and I know my crew is safe on them.

6.
Nonetheless, I was on a jobsite recently, actually two weeks ago as of this writing, where I was asked by another subcontractor friend to fix the wiring on an outside security camera. I had driven over with a friend in his car to the jobsite on our lunch break. As I stood there with my subcontractor friend, I could look up and see that in fact, the wiring was wrong. He asked me if I would re-wire it. I told him that it would only take a few minutes, and that I would re-wire it for him. The problem? I didn't have any ladders with me. He told me that he had recently bought a "Little Giant" ladder. And, that this ladder was in his van. He took it out of the van and brought it over.

As I stood there watching him unfold, mannipulate, twist this, pull that, snap this, etc, I had to ask him, "What the hell did you buy that thing for?"
He replied, "Well, it's supposed to be
convenient." "Convenient for what,?" I asked. At any rate, after he finally got this thing straightend out and extended, he put it against the wall. The first thing I asked, after looking at it was, "Is this thing safe?" He answered, "Well they say it is."
The wiring was not going to be a problem to fix. It would only take a few minutes. Let me tell you, that was the worst few minutes I've ever had on a ladder in my entire life. The rung spacing gets narrower the higher you climb. I could hardly fit my two feet on them. This ladder was shakey, and made lots of squeaking noises from all the adjusting knobs and whatever that make this piece of crap bend into all these different shapes.
I have never in my life felt so unsafe on a ladder before! The wiring job actually took twice as long as it should have because I was holding on for dear life. When I had finished wiring the camera, I was relieved to climb down off this "Little Giant" ladder. I just looked at my subcontractor friend and said, "If you can get a refund for this "Little Giant" ladder, I would be wasting no time asking for one."

7.
Buy ladders from reputable companies like Werner and Keller, they've been around a lot longer than this "Little Giant Ladder Company." Don't sacrifice your true safety on gizmo ladders like these "Little Giant" ladders. So what if they form different shapes? Who cares? So what if they can disassemble into "two step ladders." How much do these monkey-shine "Little Giant" ladders cost? How about over $400.00. What? Are you kidding?
You can buy two sturdy, safe Werner step-ladders for less than half of that.

8.
Another thing. Don't fool youself into believing that these "Little Giant" ladders are as easy to unfold and manipulate around as they try and make it look on the infomercials. They may show a "real contractor" on the infomercial that "only uses Little Giant ladders," but don't forget, he's being paid to say that. Just like this big-mouth Robin Hartl is being paid to tell her lies about these "Little Giant" ladders. Isn't if funny to watch the "actors" on this infomercial bumbling around on traditional ladders? Then, with absolute effortless motion, the seventy something year old lady can "whip" this "Little Giant" ladder around like a broomstick? The liars at the "Little Giant Ladder Company" must really believe that viewers are stupid and gullible.

9.
What about time? Do you really have time to dicking around with these "Little Giant" ladders? Twist this, twist that, pull this, pull that, snap this, snap that, blah blah blah?
How about this? Buy a regular safe ladder and just pick it up. Set it where you need it, and use it. No problem.

10.
Final thoughts. I know that everyone is not going to agree with me. That's ok. That's the American way. I just want you to know that as a contractor, I don't have time to butt around with these "Little Giant" ladders that require so much time and effort to make into all these little shapes that they yak about. If I have to work on something on the second floor, I just simply grab a Werner ladder for the size I need. I lean it against the building, and do my work in less time that it takes you to unfold, lock this, snap that, do this, do that, you get the picture. Finally, as a homeowner too, I have have several Werner and Keller ladders in our garage. Oh, I almost forgot: As per the "Little Giant" ladder infomercial, "just look at all the space they take." "Oh really,?" How about just buying some hooks and mounting them on the garage walls? I did. They don't take up any more space in the garage just as your dishes, cups, and glasses do in you kitchen cabinets do. As a matter of fact, I have a two foot, four foot, six foot, and eight foot step ladder in my garage. All four of these sturdy, safe Werner ladders cost far less than one of the outrageously priced "Little Giant" ladders. Finally, do yourself a favor: Don't listen to the lying mumbo-jumbo from "know-it-all big-mouths like Robin Hartl." Don't let their deceptive lies fool you. Regular, traditional straight, and step-ladders made from Reputable Ladder Dealers like Werner and Keller are SAFE and RELIABLE. In closing, remember the show "Hometime?" How many times have you seen them using this "Little Giant" ladder on their programs? How many times have you seen any other contractor on that program use a "Little Giant?" Or, how about "This Old House?" How many episodes have you seen where ANY of the contractors use one of these "Little Giant" ladders? I bet NONE. There's a reason for that.

Jim
Burnsville, Minnesota
U.S.A.

This report was posted on Ripoff Report on 09/18/2005 12:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Little-Giant-Ladders/Springville-Utah-84663/Little-Giant-Ladders-Dont-Believe-The-TV-Infomercial-Hype-Typical-false-unsubstantia-157505. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 38Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

EXTREME ladder misuse in its commercial

AUTHOR: Mike - ()

 I saw the EXTREME ladder commercial on television.

It showed U.S. military troops using the ladder to BREAK INTO a rear window of a civilian's home- probably in Iraq or Afghanistan.

My question to the manufacturer or this ladder:

 

 Do you think I am impressed with your ladder being used to break into a (most likely) INNOCENT foreign citizen's home?

Don't our troops know how to knock at a front door and ASK PERMISSION from the owner to enter? If the home being broken into contains terrorists and bomb makers- why aren't the armed neighbors in that neighborhood taking care of their own bad guys? Why do American troops have to fight other foreign peoples' battles for them?

 

Since the manufacturer is insensitive to CIVILITY in use of its product- why would I think the company is sensitive to the SAFETY of its product ? Why would I have anything to do with a company that glamourizes the use of its product to break into peoples' homes?!!!

 

MICHAEL CORMAN

 

misterfact@yahoo.com

 

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#2 Consumer Comment

American Ladder

AUTHOR: littlejoe - (United States of America)

I was about to buy a Little Giant ladder when I found out from the hardware store person that it is made in America, but with foreign parts.  

Instead I was able to find a company who uses 99% American parts called Bauer Ladders.  

I have bought a few ladders from them and are totally satisfied.  
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#3 Consumer Comment

heavy?

AUTHOR: Canttellmyname - (U.S.A.)

If you think that the ladder is heavy,then make a somewhat fair comparison. The ladder is basically a two sided heavy duty 8' stepladder. Werner makes such a ladder and it is not light. The 8' stepladder does not fit in the trunk of a car unless you leave it stick out. I have one of the HEAVY ladders and also Werner fiberglass ladders(two 28' and one 32') and I can tell you one thing,the fiberglass ladders are a pain to carry up a stairwell. One of the reasons that fiberglass is used is because they are not electrically conductive,so that is to their advantage.
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#4 Consumer Comment

We are also very satisfied

AUTHOR: Clifford - (U.S.A.)

We have had a Little giant for several years and several of the contractors that do work at the school system i work in use them and we all like them.

They are obviously excellent ladders and the only downside I see is that they are heavy. I'll take 'heavy' every time when my body is at stake. I actually had the braces on a Werner ladder collapse on me, didn't get hurt but it scared me.

Actually it sort of sounds like the OP works for Werner :-)

As far as why they don't use them on their show - I'm certain they use what the Producers tell them to use and there is such a thing as 'Product Placement'.

A pretty silly tirade.
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#5 Consumer Suggestion

I love my little giant - Yeah, I could have bought a cheaper ladder but...

AUTHOR: D - (U.S.A.)

I bought one at home depot a few years ago. I could have got the cheaper and similar Gorilla but after trying them out side by side in the home depot aisle, it was obvious the little giant was leaps and bounds above the Gorilla.

I don't need a ladder ofter but when I do it's nice to know I have a safe, well made ladder that will do what I need it to do. When it's not in use, it is leaning up against a wall in my basement... taking up very little space.

Yes, it is heavy but that just means it's well made. If it was lightweight, it would be a scary piece of junk that I wouldn't want to climb. The weight of any comsumer product is almost always equaled to its quality. If it's heavy, it's made well and will last. If it is lightweight, it's probably cheaply made and won't last very long.

Another nice thing is that I can put this ladder in the back of my subaru impreza wagon (a small wagon) and transport it to my rental properties. Like many homeowners, I don't own a truck that I can use to carry long ladders around.
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#6 Consumer Suggestion

Little Giant Ladders, the good and the bad, the safe and the dangerous.

AUTHOR: Mrharry - (U.S.A.)

The Little Giant Report would be more credible if it would have kept an even keel and gave credit where credit is due, likewise for criticism.

I have been entrusting my life to ladders for 33 years now and am still alive and kicking. Here's my take on Little Giant Ladders:

The good:

- They are very sturdy, using top-quality materials
- The splayed legs make them very stable
- I have used Werner step ladders and they often shake and wobble. Their materials, components, and design are inferior, which render them unstable
- Little Giants Ladders' versatility is remarkable. Perhaps this is not important for those requiring a limited-use extension ladder or fixed, A-frame step ladder, but I often encounter difficult and awkward situations such as stairs, and corners in vaulted ceiling where I have to work for a long time, the ladder has been very useful.

The not so good:
- They are expensive

The very bad:
- There is a manufacturing design defect. They have a steel reinforcement bar on both sides. If the ladder is extended in either extension or steppladder form and you want to take it down, you can easily break your fingers. This is how it happens: The reinforcement bars bridge the right and left side of the ladder to strengthen it. If you are holding one of these bars and encounter a descending rung, or if you are holding a descending rung and encounter one of these bars, you will, without a doubt, injure/break your fingers. There is nothing in their TV or Internet advertising or on the ladder itself that warns you about this. This has been reported to and is pending at the U.S. Consumer Product Safety Commision.



I sincerely hope that they fix this flaw because this ladder is representative of a lost age of ingenuity, quality, and, adaptability upon which the U.S. once prided herself - still present in Milwaukee and Porter Cable tools, but gone forever in companies like Stanley, once a great company and now producing low-quality, poorly engineered products, made to make a quick buck, like many U.S. cars. But that's another story for another day.
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#7 Consumer Comment

It's heavy huh? Same as the Gorilla brand.

AUTHOR: Steve1981 - (U.S.A.)

I own a Werner 16' extension ladder and it works fine. I also have a Gorilla 4-in-1 ladder that I bought six or seven years ago and it also works fine, but the damn thing is way too heavy. I was thinking about getting a Little Giant, because it appeared lightweight in the infomercial, with the woman carrying it upstairs, but I'm glad I stopped by the Ripoff Report. From what I read here, it sounded like the Little Giant was not lightweight at all. So I checked the Little Giant website and found that the Little Giant weighs the same as the Gorilla that I currently own at 35lbs.

BTW, I bought the Gorilla at Home Depot on sale for $159. The specs appear to be the same as the Little Giant, but the Little Giant currently runs for $359.
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#8 UPDATE EX-employee responds

The New Chinese Little Giant Ladders.......

AUTHOR: Ray - (U.S.A.)

I don't know too much about Jims beefs with the Little Giant Ladder Systems. All I know is that the Ladder is made from Mostly Chinese Imported Parts now. Most if not all of the metal to make these ladders is Imported from China in those Big Shipping containers. I think that it is so sad that the once all American ladder is now just assembled here. This hurts our economy, we used to purchase all American metal from 3 different company's. I believe they still do in small amounts purchase some metal from some of these companies. But if you will notice on the new ladders it says now "" Assembled in the USA" With a big American Flag beside it. So a Consumer not paying attention would Assume it is still made in the good old USA.

I have no Ax to grind with the company, But I got laid off because The Informercial had already gone the course and nobody was buying these ladders as much anymore. We once had 25 certified welders there at one time now there are only 4 welders working there. They bought about 6-8 New Lincoln Robotic Welders to replace all the welders. Mostly Mexicans are working all of the Production lines now. No offence but they will work for a lower wage so they are quite welcome there. I was Quality Control when I worked there and I seen the quality of the ladder go down quite a bit. Quantity was more important then Quality. They test one ladder for every 1,000 ladders manufactured. I never really seen to many fail the stress tests. But we noticed right away that the Chinese metals would bend more then the American made metals. But as long as they passed the minimum standards they were acceptable.

I do still think that the Little Giant ladder is a good ladder but it is not as good as it once was. So you can still buy one for around $400 dollars the price has not gone down too much. But now they save quite a bit in the labor costs. Pretty soon I would not be surprised if the ladder isn't totally manufactured in China it has already been discussed but it has not happened yet. Well thats all I have to say for now.
Ray ( Former Quality-Control ) for the Little Giant Ladder Systems
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#9 Consumer Comment

What is the ax that you are trying to grind?

AUTHOR: Gene - (U.S.A.)

Jim,

Having had a Little Giant Ladder more than 20 years ago, I find your remarks quite unprofessional in that they sound like you have "an ax to grind" with Little Giant and Robin Hartl.

I find your comments quite ill informed and bitter. I have done work at a warehouse in Plymouth that sells these Werner ladders that you find so impressive. I find them to be quite cumbersome to handle when only one person is moving them particularly the longer length ladders and far from easy to setup sinlgehandedly.

What is your beef with Robin Hartl? Why are you not ripping Richard Karn? Does it have something to do with the fact that she makes her home in Minnesota and is a women, who in reading between the line may not know anything? Just because you are a contractor doesn't give you the right to be so pompous! When brains were passed out you surely didn't get the monopoly on them! Cut some slack to those who do not agree with you!
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#10 UPDATE EX-employee responds

Quality Control from Little Giant Ladder Systems

AUTHOR: Ray - (U.S.A.)

I used to work for the Little Giant Ladder Systems Company. Overall they do make a pretty good quality Ladder. But then things started to change. When that Informercial started they couldn't keep enough of them ladders to fill the numerous orders and the trucks actually lined up to pick them up for delivery. Then they bought this new 10 million dollar Bldg. and Re-Tooled it with machines to make the Ladders faster then ever. I remember when a good day was a thousand ladders a day, Then it was like 4,000-5,000 ladders a day. Which was a good thing But when you start kicking out that kind of quantity, something has to go and I bet you can guess what.

The almighty Dollar takes Precedence over Quality. I'm not saying that they were bad ladders but they did not have the same Quality as when we made only a Thousand ladders a day. I remember them buying their first Robotic Welder, they said don't worry about your jobs they will just help us make the ladders faster. Then about 6 Robotic welders later. Well guess what I guess we don't need as many of you $20.00 an hour welders anymore, but thanks for helping us make $200 million last year. Then guess what ? the Informecial must have hit bottom, I guess you can only sell so many of them ladders to so many people.

Now I hardly ever see any Informercials on T.V. anymore. And the Layoffs continue. I personally wouldn't pay $400 for a ladder that you can buy at Cosco that is the same for only $140. Also Home Depot and Lowe's carry a simular ladder about that same cost. I guess that is why the Little Giant Ladder Systems decided to buy Chinese parts and now just assemble them here in the Good Old U.S A. , But they still cost $400 Hmmmm... I also noticed that they now have a new line of Ladders called the ( American-Titan) Of course made out of mostly Chinese parts. It is basically just a Little Giant Ladder Systems Type 1 ladder with a few changes like the Stickers or Decals.....LOL .

Also I guess they discontinued the Little Jumbo Ladders they were more problems then they were worth I guess. They were made in China and I remember doing a Incoming inspection one time and discovered that 200 out of the 600 that came in were in fact defective and had to be destroyed. So I guess after a few shipments like that I would discontinue them too.....lol . Well you you decide they are a good ladder but I just don't like how they are now made out of mostly all Chinese parts and are just assembled here and for the same price too. And with alot less of us high dollar help... Alot of us got laid off except for the Cheap Laborers and they do work very hard I must say.

So I'm not bashing the Company but Broken Promises are pretty common in Industry these days.... But life goes on and I found me a much better job..... Ray (Former Quality Control ) for the Little Giant Ladder Systems
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#11 Consumer Comment

Satisfied User of Little Giant Ladder

AUTHOR: Anna - (U.S.A.)

We own a Little Giant ladder and I want to report that we are very happy with it. It performs as promised, other than, as others have noted it is a on the heavy side. It is also somewhat expensive. Otherwise, it is a good ladder.
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#12 Consumer Comment

Satisfied User of Little Giant Ladder

AUTHOR: Anna - (U.S.A.)

We own a Little Giant ladder and I want to report that we are very happy with it. It performs as promised, other than, as others have noted it is a on the heavy side. It is also somewhat expensive. Otherwise, it is a good ladder.
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#13 Consumer Comment

Satisfied User of Little Giant Ladder

AUTHOR: Anna - (U.S.A.)

We own a Little Giant ladder and I want to report that we are very happy with it. It performs as promised, other than, as others have noted it is a on the heavy side. It is also somewhat expensive. Otherwise, it is a good ladder.
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#14 Consumer Comment

Satisfied User of Little Giant Ladder

AUTHOR: Anna - (U.S.A.)

We own a Little Giant ladder and I want to report that we are very happy with it. It performs as promised, other than, as others have noted it is a on the heavy side. It is also somewhat expensive. Otherwise, it is a good ladder.
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#15 Consumer Comment

I own one and I think they're wonderful

AUTHOR: Wendy - (U.S.A.)

Hi everyone:

I am so surprised to see that this was listed on the rip off report because I find it to be anything but. I have this ladder and I use this ladder for everything. As a matter of fact I had some contractors a few years ago (didn't finish the work, scum) who came back to my property and stole the one I had. I ended up buying another one because I found that other ladders just weren't as good. I will have to say that the ladder is not as lightweight as they make it out to be on tv, but I have found the ladder to be worth every penny that I have paid for it, twice!!!!!

Just my two cents worth.
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#16 Consumer Comment

Little Giant Ladders

AUTHOR: Toby - (U.S.A.)

I have been using the "LIttle Giant" ladder for 3 years now. I admit the ladder is a bit heavy, definately not as light as the Little Giant claims thru their infomercial, young lady carrying the ladder like it was made from styrofoam, that part is definately a crock of bull. Mine is the 17 foot model, and light it is not.

But other than that I find the Little Giant ladder to be very very useful and very very safe. I've opened it to it's max and found no problems with it's stability at all. I even jumped up and down on it fully extended without hesitation and without the ladder shifting to either side as the conventional extension ladders do. I had 2 Werner aluminum extension ladders and sold both of them because of their in-stability, shakey, shifting etc.

I love my Little Giant and would not trade it for any other type of ladder.
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#17 Consumer Comment

The Engineer

AUTHOR: Bruce - (U.S.A.)

I have used Little Giants since the 1970's. I feel as a Facilities Engineer that they are the safest ladder out there for what it can do. Yes it is expensive and heavy. But in all the plants I have worked in, the Little Giants were the ladder's of choice by the maintenance people. Also, most contractors that work in our facilities use their own Little Giants. They are up to code. As far a parts coming from China, those parts have to meet the same criteria and previous parts made in the USA. So inferiority is not an issue.

I bought 2 Little Giants for my house along with the scaffolding in 1984. And I have used those ladders in every possible configuration around my house and around my apartment buildings that I own. It is the only ladder I feel safe on.

As an engineer, I think it is one of the best constructed and useful ladders out there.

After watching one of the History Channels or the Military Channel, it was interesting to see that the Little Giants are used by the Air Force around the B-2 Bombers. So I have to assume it meet the stringent government requirements also
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#18 UPDATE Employee

Things that Consumers don't know about the Little Giant Ladder

AUTHOR: Ray - (U.S.A.)

The American made Little Giant Ladder Is manufactured from mostly Chinese parts. The only parts that are from America are the decals, The Hinges, The new tilt and glide wheels, and the rung caps. All of the Channel,Tube,and rung are imported from China in large shipping containers. Keep in mind that the Chinese do not manufacture metal that meet or exceed the same standards as do our American metal manufacturers. Also if you purchase a Little Jumbo Ladder they are completely imported from China. So much for the "Made in America" Tradition from The Little Giant Ladder Company. They have had numerous Layoffs in last 6 months because of the lack of sales. It makes me wonder if this is because the quality of the Little Giant Ladder is not as good as it used to be. Wing Employee, Springville, Utah
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#19 Consumer Comment

Get off your high ladder!

AUTHOR: Not Allowed - (U.S.A.)

I am a painting contractor that has worked with the Little G ladder. My concern isn't the maneuvering of the ladder but how safe I feel altogether. I am satisfied with its abilities! I believe fear is the leading cause of accidents on any work site! A safe minded individual would look and make sure a ladder is snapped together or in a safe position before going above six feet. The catching of the Shu lock system of the Werner ladder has always aggravated me, it always gets caught up and it takes a hammer to unlock it. I wonder how many hits of a hammer will make it snap or break?

When on a Werner I always give a little jump at six feet to secure the bottom of the ladder just to make sure it positions itself a little deeper on unstable ground. A little experience goes a long way, fear and panic cause unneeded stress in a already difficult surrounding. It's like being on a ladder at forty feet and then a bee flies by your head. What do you do? Any sudden movement can shift your weight and cause the ladder to tip or kick out. In these situations it pays to keep a cool head. Let the bee sting you! Nine times out of ten the bee isn't there to attack but to inspect the situation. Any sudden movement is bad on a ladder.

If you find your self shifting to the left or right then you should grab the ladder at both sides and pull the ladder away from the building, with your arms forward...you then twist the ladder and land to the ground with hands still attached...arms out...let the ladder absorb the impact. It's better to break your wrists, then to injure the rest of your body. I once was on a pitched roof of a porch and the bottom of the ladder slipped from underneath me, grabbing and holding onto the ladder saved my life or from serious injury! Even with the flaws of both ladder systems a little common sense is in order. Yes the Werner is flawed, yes, the little giant is creaky and heavy. It's the user's fault for not being aware of his or her surroundings.

When in doubt ask a professional, I am a pro! Note: if you are unsure of the bottom of the ladder kicking out...I have used my van tire...attached to truck...lol to support the feet of the ladder. The original complainer of the Werner ladder could have used that advice from someone like me. No, I am not full of myself just full of advice.

Safely operating a ladder for twelve years!
The unappreciated painter.
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#20 Consumer Comment

Tennessee Contractor's Use of Little Giant Ladder

AUTHOR: Charles - (U.S.A.)

I purchased a Sears Ext/step ladder several years ago this ladder had been unstable due to the narrow leg used to create the A-frame setup.
I fell recently using the A-frame falling over 12', falling on the ladder and $2000 dollars later I still have pains from that fall.
I purchased the 6 foot Little Giant and added the extention for leveling and the plat form. This is the most stable ladder that I have ever owned and I have over 8 in use now. Any time we need a secure ladder we use the Little Giant Ladder.
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#21 Consumer Comment

Tennessee Contractor's Use of Little Giant Ladder

AUTHOR: Charles - (U.S.A.)

I purchased a Sears Ext/step ladder several years ago this ladder had been unstable due to the narrow leg used to create the A-frame setup.
I fell recently using the A-frame falling over 12', falling on the ladder and $2000 dollars later I still have pains from that fall.
I purchased the 6 foot Little Giant and added the extention for leveling and the plat form. This is the most stable ladder that I have ever owned and I have over 8 in use now. Any time we need a secure ladder we use the Little Giant Ladder.
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#22 Consumer Comment

Tennessee Contractor's Use of Little Giant Ladder

AUTHOR: Charles - (U.S.A.)

I purchased a Sears Ext/step ladder several years ago this ladder had been unstable due to the narrow leg used to create the A-frame setup.
I fell recently using the A-frame falling over 12', falling on the ladder and $2000 dollars later I still have pains from that fall.
I purchased the 6 foot Little Giant and added the extention for leveling and the plat form. This is the most stable ladder that I have ever owned and I have over 8 in use now. Any time we need a secure ladder we use the Little Giant Ladder.
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#23 Consumer Comment

Tennessee Contractor's Use of Little Giant Ladder

AUTHOR: Charles - (U.S.A.)

I purchased a Sears Ext/step ladder several years ago this ladder had been unstable due to the narrow leg used to create the A-frame setup.
I fell recently using the A-frame falling over 12', falling on the ladder and $2000 dollars later I still have pains from that fall.
I purchased the 6 foot Little Giant and added the extention for leveling and the plat form. This is the most stable ladder that I have ever owned and I have over 8 in use now. Any time we need a secure ladder we use the Little Giant Ladder.
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#24 Consumer Comment

Another Top Endorsement of the Little Giant Ladder !

AUTHOR: Alan - (U.S.A.)

I mentioned in my first rebuttal the fact that the Little Giant Ladder is the only ladder to have received the Good Housekeeping Seal of Approval. Now, another well known publication. Reader's Digest, in its April, 2006 issue, has given the Little Giant Ladder 4 Stars -- their highest rating of "As Seen on Tv Products."

This is their report:

Promise: "No job's too big for the Little Giant!" "One ladder does it all!" So says the infomercial for this flexible flip-folding ladder. If you haven't seen it, you must not watch much TV -- its half-hour tutorial is one of the top 10 most-aired programs. As demonstrated by its enthusiastic do-it-yourselfers, the Little Giant does the job of 24 ladders.

Results: Our own demo crew found it "cleverly designed," "versatile" and "easy to adjust." Some thought it was too heavy to carry, but agreed it wouldn't feel as stable without the heft. A former painter said he'd "feel confident spending all day" perched on the Little Giant, and loved the economy of owning "a small fleet of ladders" in one.

As others have said, the Little Giant Ladders are heavy--heavy because they are made heavy duty for a lifetime of use. With the 2006 addition of castors on the most popular models, they are now easier to move around. You can see close-up pictures of these new models at my web site at www.thelittleladderstore.com
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#25 Consumer Suggestion

Experience with Little Giant ladders

AUTHOR: Steve - (U.S.A.)

I first used the Little Giant in 1985 while in the Air Force. I was a Jet Mechanic/ Crew Chief.

I used this ladder every day and have to say that the only drawback was how heavy it is.

I am a big guy and was then too. I felt perfectly safe evn on the 1st rung down from the top.

I all of the years I used these ladders, I never saw one injury due to its failure or design.

Today, I do feel it is overpriced, and also feel the infomercial is a little extreme.

I do like the Little Giant, but would never pay $400 for one.
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#26 Consumer Comment

I've used both the Little Giant and the Cosco clone.

AUTHOR: Marc - (U.S.A.)

The differences I saw were a) The Cosco ladder is made in China. b) The Cosco ladder is much less expensive. c) I could be wrong, but the Cosco ladder seemed a little heavier. Neither of them were light to carry, but I don't have to lug them around on a daily basis either.
Neither of them felt unsafe and did the job just fine.
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#27 Consumer Comment

More on Little Giant

AUTHOR: A - (U.S.A.)

I purchased a Little Giant about 4 months ago. It is exactly as advertised. I love it! It is a bit on the heavy side, but I feel very secure on it. I weigh about 280 and this ladder is rock solid.
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#28 Consumer Comment

More on Little Giant

AUTHOR: A - (U.S.A.)

I purchased a Little Giant about 4 months ago. It is exactly as advertised. I love it! It is a bit on the heavy side, but I feel very secure on it. I weigh about 280 and this ladder is rock solid.
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#29 Consumer Comment

More on Little Giant

AUTHOR: A - (U.S.A.)

I purchased a Little Giant about 4 months ago. It is exactly as advertised. I love it! It is a bit on the heavy side, but I feel very secure on it. I weigh about 280 and this ladder is rock solid.
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#30 Consumer Comment

More on Little Giant

AUTHOR: A - (U.S.A.)

I purchased a Little Giant about 4 months ago. It is exactly as advertised. I love it! It is a bit on the heavy side, but I feel very secure on it. I weigh about 280 and this ladder is rock solid.
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#31 Consumer Comment

Little Giant Ladder Absolutely Worst Ladder On Market

AUTHOR: Michael - (U.S.A.)

The "Little Gaint Ladder" is absolutely the worst ladder I have ever had the displeasure of buying.

This "Little Giant Ladder" is a dangerous piece of over priced junk!

Don't trust your life to a "Fancy dancy ladder" like this one that "magically" "transforms" into 20, or 30, or maybe even 40 or 50 "different ladders" all in one. What a crock!

Just wait until you buy a "Little Giant" ladder and put it in the straight position. Then, climb up and notice that this piece of junk is held together by a hinge.

(Perhaps, if you live in South Haven, Michigan, or Marshall, Minnesota this will not happen to you of course). For everyone else, it will. (Or, unless you just happen to work for this company, or sell them)

This "Little Giant Ladder" is heavy, clumsy, very difficult to "transform" into all these "magical shapes," dangerous, and not worth the ripoff price they gouge you for. (By the way, no matter if your're 23, 43, or 63) and (no matter if you read all the "directions)

All this mumbo-jumbo about "Oh, did you bother to check out the Werner ladder blah blah blah does not mean a thing.

This "Little Giant Ladder" is a piece-of-junk.

Shame on me for listening to the bold-face lies on the "Little Giant" informercial.

And, shame on "Little Giant Ladder" for telling the bold-face lies on television.
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#32 Consumer Comment

Completely satisfied customer of a Little Giant

AUTHOR: Clifford - (U.S.A.)

We purhased a Little Giant ladder last year and couldn't be more happy with it. I've had Werner ladders in the past and they were fine but I am not a contractor with a truck full of ladders and attachments. I think if you find it so difficult to set up that you have not read the manual. They set up and change quickly, smoothly and easily and I am 63 years old.

When we placed our order they were out of the one my wife wanted to buy me for Christmas so they substituted the next heavier duty one for the same price. Great customer service. It is very solid, safe and easy to use. We purchased the additional step and it too is very sturdy. Plus it's made in America, not a bad thing. I also noticed that other companies are copying it now for a cheaper price, but I'll stick with the original.

The school I work for is in the middle of a large construction job and several of the contractors use Little Giant ladders and several others asked about mine when I was using it and they were very impressed with it's ease of use and compact size. I put it in the trunk of my Mazda.

I'll agree that the Infomercials are annoying but all of them are and Wing Company's aren't any worse.

If you don't like it that's fine and you're sure entitled to your opinion but that does not make it a rip-off.

Great product, easy to use, good customer service, fair price and made here. Sounds like a winner to me.
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#33 Consumer Comment

P.S. to Jim in Burnsville and Alan in St. Paul ..search Werner Ladder on this site and see how many complaints thre are..

AUTHOR: Alan - (U.S.A.)

Jim, do a search on this site (RipOff Report) for Werner Ladder and see how many complaints you find concerning safety issues. You probably should have done that before you bragged them up so much in your very opinionated diatribe about Little Giant Ladders. You might also want to look at this site:

http://www.recall-warnings.com/cpsc-content-96-96095.html

about Keller Ladders, which are now, by the way, owned by Werner, after filing Chapter 11 bankruptcy on April 2, 1996, after more than 40 years in business.

Alan, in St. Paul, you asked about UL listed. The Little Giant Ladder Systems meet all applicable OSHA safety standards, which you will find here:

http://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=STANDARDS&p_id=10839

as well as the American National Safety Institure (ANSI) standards, including A14.2-2000, A14.5-2000, A14.10-2000 as well as ISO 9000, MIL-I-45208A and MIL-L-85896(AS), AS/NZS1892.1, AS/NZS1892.3, CAN3-Z11-M81, and EN 131. It is also the first ladder to get the Good Housekeeping Seal of Approval.

Again, it is not my intent to malign any company's product, but a simple internet search can yield results on liability issues for any manufactured product, no matter how many "safety standards" they pass. Design flaws, undetected quality control issues during manufacturing, and consumer mis-use can easily result in tragic accidents using any kind of construction item used for working above the ground, such as ladders, stepladders, scaffolds, scaffold hangers, and the like.

The very purpose of this site is to generate consumer complaints, not compliments. Common sense and an open mind is definitely a requirement for reading many of the postings, to separate fact from opinion.
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#34 Consumer Comment

If you think The Little Giant is so bad, and Werner is so good....

AUTHOR: Alan - (U.S.A.)

Jim, much of your ripoff report contradicts itself. As an independent dealer for Little Giant Ladders, I hereby respectfully, but firmly, rebut your article.

First, all ladders must meet OSHA requirements based on their weight ratings, as you mention, so any construction design used by Little Giant that you find fault with, meets those very requirements. Your comment about both feet not being able to fit on a rung is a perfect example of an exageration on your part, as all ladder rungs must be a minimum of 11 1/2 inches wide (OSHA standard 1926.1053(a)(4)(ii)), so unless you have feet like a gorilla there is plenty of room on any ladder rung made by any company, even with boots on. Yes, some rungs are more narrow than others on a Little Giant, but that is because the ends of a Little Giant are flared for stability, and are much wider then required by OSHA. In fact, at 21 inches the ends are nearly twice as wide as the requirement on the infomericial Model 17 , and nearly 2 1/2 times on the largest Little Giant, the Model 26.

Now, you seem to be also sold on Werner Ladders. If the Little Giant is so bad, how come now Werner is making the Multi-Ladder, a copy-cat of the Little Giant? You might be interested to know that not only is their copy made overseas, but also fails the same destructive tesing that Wing Enterprises subjects their models to--testing that far exceeds the OSHA standards. The rungs on the Werner Multi Ladder are held on with rivets, and will pull loose long before the dual-pass, zigzag welds of the Little Giant will fail. You want to see a real finger-pinching piece of hardware? Check the articulating ladders put out by your favorite company.

And, as far as ladder safety, you might want to read this report before you send your workmen up your ladder:

http://www.ladderinjury.com/

After reading it, remember that OSHA also states that 50% of falls from a height greater than just 12 feet are fatal.

Any product has its plus' and minus'. The unique flexibily of the Little Giant that you criticize is the very reason that others, including Werner, Cosco, Gorilla, Jaws, and others are copying, now that the 30 year patent on the Little Giant has run out. And yes, you can buy them cheaper, as they are all made in foreign countries, such as Korea, China, and Mexico. They all fail in some way the destructive testing done on the Little Giants. The previously mentioned home store has just now stopped selling one of these foreign models, due to quality complaints by their customers.

All branches of the military, and NASA, use the Little Giant ladders. Their ability to telescope down into small sizes makes them ideal for getting them into tight spots on ships, and on the launch pad of the space shuttle. Their feature of being able to adjust each side one foot at a time in their step ladder position makes them ideal for working up close to multi-million dollar aircraft, and their wide stance makes them much more stable on the pitching deck of an aircraft carrier. They are even used by military nurses in flight on the very planes bringing our wounded troops home in bunks from overseas. Many of the sales I make today, are to ex-servicemen who were first exposed to the Little Giant Ladder Systems while serving our country. Many of the different size tents currently being used in the desert sands are erected with the help of adjustable Little Giant Ladders.

I am proud to be a dealer for Little Giant Ladders. The American Made Little Giant. I don't have to knock other companies' products to sell The Little Giant Ladder System. Their quality sells themselves.
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#35 Consumer Comment

Minnesota Jim's knowledge information on types of ladders ..thank you Minnesota Jim and ripoffreport.com for saving me $200

AUTHOR: Eric - (U.S.A.)

I had no clue on what types of ladders there were out there. I saw the informercial on the "Little Giant" and was interested. I knew before I brought the ladder, I had to check the best website for Consumers. I read Jim's comments, researched the types of ladders and Jim was on the money. I want to thank Minnesota Jim and ripoffreport.com for saving me $200.
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#36 Consumer Comment

Minnesota Jim's knowledge information on types of ladders ..thank you Minnesota Jim and ripoffreport.com for saving me $200

AUTHOR: Eric - (U.S.A.)

I had no clue on what types of ladders there were out there. I saw the informercial on the "Little Giant" and was interested. I knew before I brought the ladder, I had to check the best website for Consumers. I read Jim's comments, researched the types of ladders and Jim was on the money. I want to thank Minnesota Jim and ripoffreport.com for saving me $200.
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#37 Consumer Comment

Minnesota Jim's knowledge information on types of ladders ..thank you Minnesota Jim and ripoffreport.com for saving me $200

AUTHOR: Eric - (U.S.A.)

I had no clue on what types of ladders there were out there. I saw the informercial on the "Little Giant" and was interested. I knew before I brought the ladder, I had to check the best website for Consumers. I read Jim's comments, researched the types of ladders and Jim was on the money. I want to thank Minnesota Jim and ripoffreport.com for saving me $200.
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#38 Consumer Comment

Minnesota Jim's knowledge information on types of ladders ..thank you Minnesota Jim and ripoffreport.com for saving me $200

AUTHOR: Eric - (U.S.A.)

I had no clue on what types of ladders there were out there. I saw the informercial on the "Little Giant" and was interested. I knew before I brought the ladder, I had to check the best website for Consumers. I read Jim's comments, researched the types of ladders and Jim was on the money. I want to thank Minnesota Jim and ripoffreport.com for saving me $200.
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#39 Consumer Comment

Right on Jim

AUTHOR: Alan - (U.S.A.)

Hello Jim
I would just like to follow-up on your comments about the little giant ladder. First the 4 payments of 89.00 not including shipping is a first rate ripoff. If someone wants a multi-folding ladder all they have to do is go to costco and get one for less than half that. I wonder also if the little giant is UL listed as are all the fine ladders you mentioned. And finally no you will not see the pros on this old house or other shows using something that may cost them their lives. Ask This Old House had a ladder expert talking about ladder safety on an espisode and they used ladders like Werner and other fine manufactures, and discussed the weight rating and proper set-up so that a user will not fall and lose their lives.
Thank you for bringing this up, you may have saved some lives.
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