• Report: #1041888

Complaint Review: live career

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  • Submitted: Tue, April 09, 2013
  • Updated: Fri, April 12, 2013

  • Reported By: kevin — VAN NUYS California
live career
Internet United States of America

live career used a phony company job want add to solicate resume serviceand offer a special one time charge of 2.95 then hit you with hidden charges in two weeks i was charged over 60.00$ until i cancelled my vis, Internet

*UPDATE Employee: Livecareer Response

*UPDATE Employee: Livecareer Response

*UPDATE Employee: Livecareer Response

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I replied to a Craigslist want add , I got a response that instructed me to fill out a online job application. The application required I submit a credit check in addition to a resume.

A pop up ad for a credit check appeared for a fee of one or two dollars and a simular one week resume service was offered for 2.95 I also paid a 1.00 fee for downloading. My creditcard statement was billed over 60.00$ I cancelled the card .

I contacted the livecareer customer service and was told there was a 35.00 cancellation fee I didnt get a response to the additonal 26.00 $ fee . there was no indication at the time I purchased the services of the additonal  charges that would be deducted at a latter date.

The use of a nonexistent job offer, to build a customer base . They build a phony website MPBN property managment. And further decieve customers by continue to bill for hidden cancelation fees.                                                                                                                                                                  

This report was posted on Ripoff Report on 04/09/2013 10:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/live-career/internet/live-career-used-a-phony-company-job-want-add-to-solicate-resume-serviceand-offer-a-speci-1041888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Livecareer Response

AUTHOR: Katrina_LiveCareer - ()

Kevin,

We're very concerned to hear that you were asked to pay to apply for a job at LiveCareer. We assure you this is not standard; there is no cost to apply for any job at LiveCareer, ever. We would like the opportunity to speak with you so we can investigate how this happened, as well as provide you with a refund. Please contact us immediately at customercare@livecareer.com


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#2 UPDATE Employee

Livecareer Response

AUTHOR: Katrina_LiveCareer - ()

Kevin,

We're very concerned to hear that you were asked to pay to apply for a job at LiveCareer. We assure you this is not standard; there is no cost to apply for any job at LiveCareer, ever. We would like the opportunity to speak with you so we can investigate how this happened, as well as provide you with a refund. Please contact us immediately at customercare@livecareer.com


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#3 UPDATE Employee

Livecareer Response

AUTHOR: Katrina_LiveCareer - ()

Dear Kevin,

I apologize for the misunderstanding. The $ 2.95 that you paid for has an auto-renewal feature and you can cancel whenever you are finished. We explain that the subscription is auto-renewing on the 15th day, underneath the description of the subscription in bullet form, as well as in the
confirmation email you receive once you subscribe.  The $34.95 is not a cancellation fee. Many of our customers continue to use our service for several months during their entire job search that is why they keep the service active. A monthly subscription to Resume Builder makes tailoring, customizing, creating resume and cover letters really easy and fast and you can even post your resume to more than 90 jobs sites which increases your chances of landing a job. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!

You can also contact our customer service team for help! We are available 18 hours a day, 7
days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.



Best Regards,



LiveCareer
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