- Report: #1123810
Report - Rebuttal - Arbitrate
Complaint Review: live-technician.com
live-technician.cominternet, Select State/Province USA
live-technician.com If it sounds too good to be true... internet Las Vegas NV
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I found this company via Internet search. I thought I was talking to the company supports the brand name of my computer. The person answering made an offer too good to be true (it was): a flat sum (up front)to fix all of my notebook pc problems for the life of the machine, 24-7. First, it was very difficult to understand the accent.
Second, after the first successful fix, they began bombarding me w/ sales calls, trying to sell additional services. I verified that the premises of their calls were lies (verified by my tech son who told me they could not know what they claimed was wrong). Third, when I called for the second round, they kept me on the phone for hours, stretching out over two days. At the end of the second day, I had to leave the phone. The promise was it would be fixed when I logged on next morning. A note said they couldn't fix it, to call back.
Third, I was on the phone another long time, still no fix. It was then that I discovered all of my database was missing. I asked for a supervisor (the only one who spoke understandable English). I demanded my money back, or my database restored and they could keep the money. I gave up.
Fourth, when I took the notebook to a reputable local tech, he had to work hours to clean up all the viruses and damaged programs.
If you contact this company for any reason - or if they contact you - and their offer sounds too good to be true, IT IS! Don't walk away, RUN! I should have done my research first, to disover they are a known scam, that they do not work out of Las Vegas, but Canada, and they have a reputation in the industry. They were even known by my bank as fraudulent.
This report was posted on Ripoff Report on 02/15/2014 12:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/live-techniciancom/internet-Select-StateProvince/live-techniciancom-If-it-sounds-too-good-to-be-true-internet-Las-Vegas-NV-1123810. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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