• Report: #995316

Complaint Review: livecareer.com

  • Submitted: Fri, January 11, 2013
  • Updated: Mon, February 25, 2013

  • Reported By: Micah — Tower City Pennsylvania United States of America
livecareer.com
San Francisco, California United States of America

livecareer.com Company defrauds consumers by charging recurring fees that are not clear to consumers. San Francisco, California

*Author of original report: Refund received

*Consumer Suggestion: The company is still done the same thing.

*UPDATE Employee: Livecareer Response

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In Nov. of 2011, I used livecareer.com to build a resume.  The ad said build a resume for free, so I did.  It let me build a resume that was free but when I went to download it, a window popped up telling me that I had to pay $3.95 in order to download it, ok I get it now, to build it was free and that is how they suck you in so you would pay the $3.95 so you wouldn't have to spend hours to re-build it.  Ok, I can afford $3.95 so that I would not have to go somewhere else and spend the hours that I spent on creating this one.  The $3.95 allowed me access to the resume for 7 days. 

I logged onto my bank today and found a charge for $34.95 (Jan. 2013) and as I looked I was also billed $34.95 in Dec. 2012.  I called my bank and they were willing to file a dispute but recommended that I contact the company first to see if they would issue a credit.  My bank gave me their phone number so I called them.  I got some lady named Dior that was not over friendly but rather curt.  I explained to her what I thought I was paying for to which she informed me that I did not cancel my subscription so they billed me a monthly fee.  I told her that I had no knowledge that I was signing up for a subscription at the rate of $34.95 a month.  She told me that I did not cancel my subscription is why they were billing me and that they do not generally issue credits but there are some circumstances in which they do.  She processed the cancellation and did tell me that they were going to issue me a credit for the two months that I was billed.  So now I will know in a few days if they did indeed give me a credit for that. 

Basically she told me that I was welcome to log on to the site to read where it said that a monthly fee would be charged for a subscription well, I have been back and still don't see it.  They should have to be made to put that in large lettering so that all consumers know that their service is a subscription and they need to cancel it within the access time or they would be charged.  It is important to get the word out that this company is making tons of money on consumers that have no clue that they are being dupped into a subscription.  The site is helpful in building the resume but if consumers know then they can cancel before being billed for additional services.

This report was posted on Ripoff Report on 01/11/2013 03:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/livecareercom/San-Francisco-California-94102/livecareercom-Company-defrauds-consumers-by-charging-recurring-fees-that-are-not-clear-t-995316. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Refund received

AUTHOR: Micah - (United States of America)

I did receive a refund from this company as I caught it in time.  I wish everyone good luck with this company and hope they you all can catch this in time before you are out a lot of money.  Thanks
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#2 Consumer Suggestion

The company is still done the same thing.

AUTHOR: simplyhonest - (United States of America)

LiveCareer,

To consumers who use this service make that you have fraud alert on your accounts so that you will be informed of transactions that you did not authorize. I too was charged the $34.97 after paying 85.00 for resume writing and $40.00 for cover letter writing which I am still waiting on. I can see from the complaint which just happen in January of 20136 and my complaint just happen in February of 2013. This company may need to be reported to the better business bureau since they may not be legal. I notice this an ongoing patter for this company, maybe that is why my bank contacted me because they probably are fraudulent. I hope this helps other consumers. Thanks
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#3 UPDATE Employee

Livecareer Response

AUTHOR: Katrina_LiveCareer - (United States of America)

Dear Micah,

I apologize that you didnt have the best customer service experience.  We take our customer service level seriously and well be looking into this situation immediately.

The $ 3.95 option is good for 7 days and you are able to cancel at any time. We explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!

You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.

Best Regards,
LiveCareer
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