- Report: #1142410
Report - Rebuttal - Arbitrate
Complaint Review: Living Scriptures
Living Scriptures3625 Harrison Blvd. Ogden, Utah USA
Living Scriptures Dishonest Salesman and Shady Marketing/Selling practices!! Ogden Utah
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I'm usually not one to rant in public forums but I feel a responsibility to help spare others from the hellish experience I've had with what I'm sure most of you believe is an honest company.
FYI, the LDS church has no affiliation with them and know they would never do so should they know of it's inner workings.**
Let me just say, I have nothing against the videos or any of the products. I grew up watching them and wanted my kids to enjoy them as well.
What I experienced with the Living Scriptures company was nothing but dishonest, shady, and if not down right illegal, it most definitely should be. (P.s. I am not the only one this has happened to.)
A salesman came into my home and gave me his sales pitch. I wanted my kids to enjoy learning the values and stories found in the DVDs and so I decided to sign up.
I was very thorough in asking the salesman questions, trying making sure I knew what I was signing up for. I asked several times about cancelation policies and any other fine print items I should know about. He assured me several times that I understood correctly, that I could cancel after three days, with nothing out of pocket, and could cancel after that time as well, with no penalties whatsoever, I just would not get a refund on the $30 sign up fee and could not return any items I had received up to the time of cancel.
During his presentation, he received a phone call from his "son" saying he needed to come pick him up as soon as he could.
He then gave me the contract papers to sign, which is over 70 paragraphs!, and I continued to do my due diligence, reading over everything. He began rushing me, assuring me that I understood everything and it was just logistics we had already covered. I still kept reading and again he said, "please, I've got to go, you can just sign, we've already gone over everything." Feeling like there might be some emergency regarding his son, I quickly signed, confident that with all my drilling and questions, I knew what I was purchasing.
A few months and only a few dvd's into the contract, my husband and I were going over finances, felt we wanted to cut some things from our monthly expenses and decided to cancel our subscription.
I went to Living Scriptures offices and told them I needed to cancel and they said the only way to do so was to pay 1/3 of the full amount of the $2000 + contract, so over $600!
I told them that the salesman had told me a completely different story. They didn't care one bit. I asked to get in contact with the salesman and they refused to give me his information. I begged, pleaded, threatened to file with the BBB, again nothing. All they kept coming back to was that I signed the contract and they are under no obligation to change the terms. I asked where in the contract it said I would owe $600 even if I should cancel after one month of service. They pointed to it and indeed, it was there. at the very end of the huge contract. (Is it any wonder, the salesman was all but shoving the pen into my hands before I could finish reading??)
I told them I was rushed into signing a contract that was totally different than was apparently written, that I tried to read through the painfully long paperwork but was bullied to sign prematurely, based on him assuring me there were no cancelation penalties. All I received was a cold, expression of annoyance from the manager and a refusal to see any wrong doing on there part.
So now I am left to essentially pay $600 for three DVD 's or have my credit threatened should I refuse to pay this unjust fee and they send me to collections.
I'm not sure what I can do except to let all I can know that this company hides behind the values they portray in their movies. They lure you in, building confidence that because what they are selling is worthwhile, it is a fair and honest company to do business with. In actuality, they are nothing but snakes. I have since looked at the better business bureau and there are almost 40 complaints about Living Scriptures and most of them are mirror images of my experience.
I have filed a complaint with the BBB and contacted the media. Time will tell if the "business" will own up and start being as ethical as they demonstrate in their videos.
If you want these DVDs, save yourself the outrageously high prices and buy them on Ebay or ksl classifieds. You can buy entire collections from others for a fraction of the cost and save yourself from dealing with these blood thirsty con artists!
This report was posted on Ripoff Report on 04/28/2014 02:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Living-Scriptures/Ogden-Utah-84037/Living-Scriptures-Dishonest-Salesman-and-Shady-MarketingSelling-practices-Ogden-Utah-1142410. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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