• Report: #989660

Complaint Review: loanDepot

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  • Submitted: Tue, January 01, 2013
  • Updated: Tue, January 01, 2013

  • Reported By: Jackson from Denver — Denver Colorado United States of America
loanDepot
Town Centre Drive Internet United States of America

loanDepot I read a lot of information on this company that was negative and almost didn't do business Internet

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I was contaced by someone at this company after inquiring online on a banner popup.  I was asked a few questions & then was connected to Justin Butler who proported to be a licensed Mortgage Banker in my state.  I took the time to give enough information thinking I would get a quote but he insisted on obtaining my Social Security Number indicating that "as a responsible lender he was unable to give information that he couldn't guarantee in writing."  I told him I would not provide that type of information without first researching the company.  I went ahead & scheduled an appointment the following day & decided to do a number of internet searches, BBB, Trust Links, Ripoff Report & finally NMLS which I guess is the site that confirms licensing of the individual you've spoken with.  I found a lot of negative but after reviewing their website & the background of their Founder who was a former CEO of Lending Tree Loans I gave them shot.  Justin was professional & everything he said would happen did, from the appraisal process through the time line to close my loan.  I wound up contacting their Customer Service Department & was informed that they are the 2nd largest non-banking lender in the country which made all the negative comments make sense.  I felt compelled to share my positive experience as I'm a small business owner myself and the fact that there are unregulated / unverified sites that allow consumers to say just about anything which could literally put you out of business there should be a way to say good things as well.  I guess when you have a good experience you don't go running online so its not always a level playing field.  Great job Justin Butler & loanDepot

This report was posted on Ripoff Report on 01/01/2013 04:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/loanDepot/internet/loanDepot-I-read-a-lot-of-information-on-this-company-that-was-negative-and-almost-didnt-989660. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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