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Report: #1192354

Complaint Review: Lobster Sports - North Hollywood California

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  • Reported By: David — Kerrville Texas
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  • Lobster Sports 7340 Fulton Ave. North Hollywood, California USA

Lobster Sports Don't expect honesty or service from Lobster if you have machine problems! North Hollywood California

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I ordered the Phenom 2 tennis ball throwing machine with the iPhone remote app ($4000).  The app has never worked correctly or consistently.  When it does decide to work you have to be within a couple of feet of the machine.  I'm at a loss about what to do because of the such poor service and outright lies I've received from the company.

If you decide to order the machine, order it from vendor and not directly from the company.  If you order from a vendor like Amazon or elsewhere at least you'll have a "go between" and someone that might help you resolve any problems.  Lobster could care less once you have the machine.  Also, you'll save freight costs since the vendors can't discount the machine they normally ship for free.  I needed the machine in a hurry and bought directly from Lobster...a huge mistake that cost me an extra $250 for freight.  I called the company on Monday and was "guaranteed" the machine would ship that day or next and I'd have it by the end of the week for a tennis tournament we were sponsoring.  For me, the extra $250 was worth it to ensure the machine was there prior to the tournament and I told the salesman that.  I was told over and over again that wouldn't be a problem.

When it didn't arrive, I called the company numerous times and got the run-around (it would be there the next day, it was in transit, it was being delivered separately, it was lost, it was diverted to Dallas, etc.).  It took over two weeks to arrive (after the tournament) and Manny told me because of the screw-up, they would refund my freight cost.  That was in July....it's December and, the check is always in the mail.  These guys are scam-artists.  Knowing what I know I would seriously look at other machines.

This report was posted on Ripoff Report on 12/01/2014 04:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lobster-sports/north-hollywood-california-91605/lobster-sports-dont-expect-honesty-or-service-from-lobster-if-you-have-machine-problems-1192354. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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