• Report: #838108

Complaint Review: Local Lighthouse | Ripoff Report Verified™ …businesses you can trust. Local Lighthouse offers full suite of services to place businesses in local maps, organic search, & sponsored results online. Local Lighthouse Internet Marketing expert works with every local or small business client to dominate local search engine results, improving overall online presence through strategic marketing.

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  • Submitted: Sun, February 12, 2012
  • Updated: Tue, September 16, 2014

  • Reported By: Burned — California United States of America
Local Lighthouse
15991 Red Hill Ave Tustin, California United States of America

Local Lighthouse REVIEW: Local Lighthouse dedicated to total customer satisfaction. Local Lighthouse past and current approach to business focused on providing highest quality small business Internet Marketing & SEO services.
*UPDATE: Local Lighthouse pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Local Lighthouse recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to Local Lighthouse for its commitment to excellence in customer service.

Ripoff Report’s discussions with Local Lighthouse have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Local Lighthouse listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Local Lighthouse’s owenership, has informed us that their personal philosophy is that his clients are a precious resource. [continued below]....
..... As a successful business, Local Lighthouse feels it is critical to listen to their clients and respond properly. By always putting their customers first, Local Lighthouse hopes to maintain a successful enterprise both now and for many years to come.

Local Lighthouse business philosophy is based on the premise that, "strives to add value in its services as they understand that a successful business model is based on value-added services, and client care.” Local Lighthouse's mission statement says it all: "Our goal is to provide our clients the best quality, value and professional excellence in the industry.” One of the other things Ripoff Report learned in the course of its review is that typical customer feedback reads: “Local Lighthouse truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises.”
Local Lighthouse is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Richard Paik during an on-site inspection held by a third party verification company with no biases toward Local Lighthouse.

Local Lighthouse is a company whose business model is to reach out to small and medium sized businesses, to market and bring knowledge of today’s advances, and to manage marketing to their business with websites and social media platforms along with mobile websites. Leads are acquired by reaching out to businesses and speaking to the owners to discuss their current marketing procedures. During this conversation, the company’s product and current marketing procedures will be evaluated by Local Lighthouse, and if the business expresses interest in Local Lighthouse’s services, then they can have a customized commercial website developed for the business within three weeks of the initial phone call. “There is a continuous communication with the client, during the time line until the customer is introduced to their website step by step. Customer service will assist them via a unique log-in information system,” explains Richard Paik, a representative of Local Lighthouse.

The sales process begins with calling the business owners and describing the benefits of working with Local Lighthouse, explaining how their program works, discussing price points, and educating them on online marketing services. Once those details are discussed and the business owner expresses interest, they are then transferred to customer service to confirm their business information and campaign details.



Local Lighthouse Customer Support & Complaint Resolution

At times, a client may not be satisfied with the product or service they received. Mr. Paik explains that sometimes this can happen when the client does not like the look of their website. However, he states that this is not a common complaint for Local Lighthouse. To resolve the issue, Mr. Paik explains, “The customer service team will discuss with the client the part of the website that they were unhappy with, [and then] they will create a support ticket for the web design department. Then the designers will complete the necessary changes for the client. Customer service will be notified the changes have been made, and then the client will be contacted that their website has been updated.” After this process, Mr. Paik explains that generally the client is happy and satisfied with the re-design. However, if they are still unhappy, the team at Local Lighthouse will do another revision until the customer is satisfied. Local Lighthouse is also willing to negotiate a refund, possibly up to 100%, if the client is completely unsatisfied with the final product and no longer wishes to work with the company. Once a complaint is resolved, Local Lighthouse representatives follow up with the client to make sure they feel the issue has been resolved and are now satisfied with the end result.

Since receiving a complaint through Ripoff Report, the team at Local Lighthouse has increased customer service staff to respond to clients faster. “We have the PARC program, which was finished, for the clients to access their information about their campaign and website. PARC is a report card on online marketing to benefit the client,” explains Mr. Paik.

Mr. Paik and his team recognize the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program. “This program helps us know what clients are experiencing, also a great way to voice an opinion. This program helps us improve our own product for the future to know what the customers are feeling,” states Mr. Paik.

Local Lighthouse / Statements from the owner

"It stands to reason that companies with a web presence need a company like Local Lighthouse in their corner. Companies that are not making use of the web and social media to promote themselves must change their strategy immediately. Business owners have a main goal: to turn a profit. If customers can’t find your website, you lose them to the competition. This is where the award winners at Local Lighthouse work for you! Local Lighthouse is the winner of the Google Engage 2013 competition and has received the Best In Search 2011-2014 award from TopSEOs.

The experts at Local Lighthouse know how to market your business successfully. Local Lighthouse has been able to set itself apart from other SEO experts by concentrating on the guidelines of the major search engines. Experts with the company work tirelessly to ensure each client’s page is ranked organically and geographically targets customers.



Utilizing Local Lighthouse to submit your business on local search directories, infuse your site with pertinent Google AdWords campaigns, and manage your presence on social media. Business owners should stick to running their companies; the experts at Local Lighthouse can concentrate on the marketing. Top services offered by Local Lighthouse include search engine optimization (SEO), search engine marketing (SEM), social media management, and the creation of unique, custom websites. Local Lighthouse prides itself on the flexibility that allows them to work with every business, from the smallest start up to the largest fortune 500 company.

Local Lighthouse is currently the fastest growing marketing and SEO Company in the nation, this organization has been ranked as a top company for two years in a row. The expert team makes it a mission to get businesses ranked on the first page of the top search engines, Google or Yahoo and Bing. Through advanced coding, keyword research, social media management, and search-drive content, the expert marketing and SEO teams will help your business grow through web visibility. If you own a business, you owe it to yourself to see what Local Lighthouse can do for you.”

STATED IMPROVEMENTS FROM LOCAL LIGHTHOUSE

Local Lighthouse recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s Investigation Local Lighthouse has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.



In summary, after our review, which included discussions with Local Lighthouse and many of their past and current customers, Ripoff Report is convinced that Local Lighthouse is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED ------------------------

Local Lighthouse GOOGLE OPTIMIZATION SCAM Tustin, California *NOTICE..!! this ripoff has nothing to do with Google search engine - many rip-off businesses use the Google name to fool consumers.

LOCAL LIGHTHOUSE SCAM:  Local Lighthouse cold-calls you and claims that for $299.00 per month, they will "optimize" your website, so that it will be on the first page of Google.  Local Lighthouse may even promise not to charge your credit card until you are on the first page of Google.  BS.  Local Lighthouse charges your credit card immediately, and never does anything to optimize your website.

BEWARE:  Local Lighthouse does just one thing.  It aggressively tries to force your c-card company to pay them the ripoff monthly fee, even after you've disputed it.  The way many c-card companies work, is that the last voice wins.  In other words, when Local Lighthouse responds to the c-card company with some bs, the c-card company will reinstate the charges.  You must then call the c-card company and re-dispute the monthly charges every few months, whenever you see it back on your statement.  Last voice wins.  thieves, crooks, avoid

This report was posted on Ripoff Report on 02/12/2012 06:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Local-Lighthouse/Tustin-California-92780/Local-Lighthouse-GOOGLE-OPTIMIZATION-SCAM-Tustin-California-NOTICE-this-ripoff-has-838108. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 3Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

They do use Google's name

AUTHOR: Matthew - ()

I just received a call from these people. They specifically said that they were a "contractor for Google".

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#2 Consumer Suggestion

Local Lighthouse Still Uses Google Telemarketing Bait & Switch

AUTHOR: Digital Marketing Guru - ()

On February 13, 2013, I received the deceptive telemarketing call "important information for the Business Owner regarding your Google Lisiting" (just because other SEO companies do it, doesn't make it right). The pitch, a 6 page website for $199 first month, $99 per month thereafter with submission to 12 directories (6 month agreement term). The claim is that the site will end up on the First Page of Google, Yahoo & Bing (as most Digital Marketers know, this is nearly impossible).

After hearing the pitch, I received information form the following email footer: 

Local Lighthouse

1381 Newort Ave., Ste 153

Tustin, CA 92780

714-XXX-XXXX

Here's the part that I would like to see Local Lighthouse change:

1. Telemarketing Call - It is deceptive to small business owners to represent the service as "important information about your Google Places listing or Google listing". Again, just because other telemarketing industries (auto warranty) doesn't make it right.

The purpose of including Google in the script is to take advantage of small business owners into thinking there is something wrong with their Google listing. They should remove the word "Google" from their Telemarketing War Dialer Script. 

Finally, just because other SEO Company do it, doesn't make it right. 

 

 

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#3 REBUTTAL Owner of company

I did contact the Customer Service Department at local Lighthouse

AUTHOR: Home Solutions NW Inc. - ()

To Local Lighthouse:

First and foremost the issue is not that you are claiming to be with google. When you sign people up you use the bait and switch technique. I was told that you would make an amazing website better than one we have. The website you made is the most basic website I have ever seen. No way is it anywhere near as good as the website I have now. I was told my company would be on the first page of google no later than 90 days based on my keywords. Its been 7 months and after numerous emails and complaints to your company we cannot even be found on google for the main service we provide. One of our other services we provide we were already on the first page so your company did absolutely nothing there. When calling your customer service today your representitive was extremely rude, condecending, interrupted me non stop, told me I was wong and wouldnt listen. I decided to call your company becasue my emails are never answered. The rude represtitive told me something completely different told this was all exspalined when i signed up. Told me I was wrong!!! So at that point I told her i will cancel and her exact words were "that is your choice". So we call call your company all we want. I wouldnt bother because your customer service reps are rude and much more. Nothing was resolved and she argued with me terribly. Not to mention you have 14 complaints against you on scambook and who knows where else. If you take one more penny from me you will be sued. 

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#4 UPDATE Employee

We Would Like To Clear The Air And Show You We Haven't Said We Are "Google"

AUTHOR: stefanieh - (United States of America)

First and foremost, we have not used the verbiage, "we are Google", we used to use a marketing line that is used by many Seo Companies that was,"Data service provider for Google, Yahoo and Bing".  When this reference was used it was indicating that we create sites that are then submitted via Site Maps and other Webmaster Tools to let the different search engines know there is a new site and new data to crawl for relevant information.  When someone clicked through to the sales floor we answered our phones, "Local Lighthouse this is _", as we still do.  We send out emails to perspective clients and all marketing comes back to our business name, not a "Google Hoax".  I have included a link to an active blog with an expert in the field crediting this form of advertising as correct, he may not agree with it, however is is not misleading:  http://ronwiebe.com/2011/08/data-service-provider-for-google-seo-company.  We have not used this term in over a year, will not use it again, and would like to let everyone know that these calls continue, but we are not behind them.  There are other Local Seo companies even in our area that are using this to entice prospective clients to "push 1", they may even misrepresent ourselves when you click through.  

We are a legitimate company that has proven results and a large client base for a reason, because our product and service speaks for itself.  Any nationwide company can have bad reviews, especially in this industry, but whats truly important for everyone to know is; we are not hiding behind a DBA, have not hidden our address or changed our business name as many companies would.  We are proud to be who we are and hope that this response will help clear the air.  

To see some good things people are saying about us see below (we are not hiding, there are always bad with good and we show these proudly, they are helping us to become a better company): 
http://local.yahoo.com/details?id=85355898&stx=lighthouse&csz=Tustin+CA
http://www.trustlink.org/Reviews/Local-Lighthouse-Corp-206413496

Honestly if there are questions or anyone would like to speak with us and tell us what they think our number has never changed and we welcome your input! (888) 370-8231 
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