- Report: #1130139
Report - Rebuttal - Arbitrate
Complaint Review: Local Lighthouse | Ripoff Report Verified™ …businesses you can trust. Local Lighthouse offers full suite of services to place businesses in local maps, organic search, & sponsored results online. Local Lighthouse Internet Marketing expert works with every local or small business client to dominate local search engine results, improving overall online presence through strategic marketing.
Local Lighthouse13681 Newport Ave ST #153 Tustin, California USA
Local Lighthouse REVIEW: Comitment to Local Lighthouse’s executive team and employees dedicated to customer satisfaction. Local Lighthouse’s approach to business focused on providing the highest customer satisfaction in the industry.
*UPDATE: Local Lighthouse pledges their commitment to always improving their operations by joining Ripoff Report’s Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. Local Lighthouse recognized by Ripoff Report Verified™ as a safe business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to Local Lighthouse for its commitment to excellence in customer service.
Ripoff Report’s discussions with Local Lighthouse have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Local Lighthouse listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Local Lighthouse’s owenership, has informed us that their personal philosophy is that his clients are a precious resource. As a successful business, Local Lighthouse feels it is critical to listen to their clients and respond properly. By always putting their customers first, Local Lighthouse hopes to maintain a successful enterprise both now and for many years to come.
Local Lighthouse business philosophy is based on the premise that, "strives to add value in its services as they understand that a successful business model is based on value-added services, and client care.” Local Lighthouse's mission statement says it all: "Our goal is to provide our clients the best quality, value and professional excellence in the industry.” One of the other things Ripoff Report learned in the course of its review is that typical customer feedback reads: “Local Lighthouse truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises.”
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Richard Paik during an on-site inspection held by a third party verification company with no biases toward Local Lighthouse.
Local Lighthouse is a company whose business model is to reach out to small and medium sized businesses, to market and bring knowledge of today’s advances, and to manage marketing to their business with websites and social media platforms along with mobile websites. Leads are acquired by reaching out to businesses and speaking to the owners to discuss their current marketing procedures. During this conversation, the company’s product and current marketing procedures will be evaluated by Local Lighthouse, and if the business expresses interest in Local Lighthouse’s services, then they can have a customized commercial website developed for the business within three weeks of the initial phone call. “There is a continuous communication with the client, during the time line until the customer is introduced to their website step by step. Customer service will assist them via a unique log-in information system,” explains Richard Paik, a representative of Local Lighthouse.
The sales process begins with calling the business owners and describing the benefits of working with Local Lighthouse, explaining how their program works, discussing price points, and educating them on online marketing services. Once those details are discussed and the business owner expresses interest, they are then transferred to customer service to confirm their business information and campaign details.
Local Lighthouse Customer Support & Complaint Resolution
At times, a client may not be satisfied with the product or service they received. Mr. Paik explains that sometimes this can happen when the client does not like the look of their website. However, he states that this is not a common complaint for Local Lighthouse. To resolve the issue, Mr. Paik explains, “The customer service team will discuss with the client the part of the website that they were unhappy with, [and then] they will create a support ticket for the web design department. Then the designers will complete the necessary changes for the client. Customer service will be notified the changes have been made, and then the client will be contacted that their website has been updated.” After this process, Mr. Paik explains that generally the client is happy and satisfied with the re-design. However, if they are still unhappy, the team at Local Lighthouse will do another revision until the customer is satisfied. Local Lighthouse is also willing to negotiate a refund, possibly up to 100%, if the client is completely unsatisfied with the final product and no longer wishes to work with the company. Once a complaint is resolved, Local Lighthouse representatives follow up with the client to make sure they feel the issue has been resolved and are now satisfied with the end result.
Since receiving a complaint through Ripoff Report, the team at Local Lighthouse has increased customer service staff to respond to clients faster. “We have the PARC program, which was finished, for the clients to access their information about their campaign and website. PARC is a report card on online marketing to benefit the client,” explains Mr. Paik.
Mr. Paik and his team recognize the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program. “This program helps us know what clients are experiencing, also a great way to voice an opinion. This program helps us improve our own product for the future to know what the customers are feeling,” states Mr. Paik.
Local Lighthouse / Statements from the owner
"It stands to reason that companies with a web presence need a company like Local Lighthouse in their corner. Companies that are not making use of the web and social media to promote themselves must change their strategy immediately. Business owners have a main goal: to turn a profit. If customers can’t find your website, you lose them to the competition. This is where the award winners at Local Lighthouse work for you! Local Lighthouse is the winner of the Google Engage 2013 competition and has received the Best In Search 2011-2014 award from TopSEOs.
The experts at Local Lighthouse know how to market your business successfully. Local Lighthouse has been able to set itself apart from other SEO experts by concentrating on the guidelines of the major search engines. Experts with the company work tirelessly to ensure each client’s page is ranked organically and geographically targets customers.
Utilizing Local Lighthouse to submit your business on local search directories, infuse your site with pertinent Google AdWords campaigns, and manage your presence on social media. Business owners should stick to running their companies; the experts at Local Lighthouse can concentrate on the marketing. Top services offered by Local Lighthouse include search engine optimization (SEO), search engine marketing (SEM), social media management, and the creation of unique, custom websites. Local Lighthouse prides itself on the flexibility that allows them to work with every business, from the smallest start up to the largest fortune 500 company.
Local Lighthouse is currently the fastest growing marketing and SEO Company in the nation, this organization has been ranked as a top company for two years in a row. The expert team makes it a mission to get businesses ranked on the first page of the top search engines, Google or Yahoo and Bing. Through advanced coding, keyword research, social media management, and search-drive content, the expert marketing and SEO teams will help your business grow through web visibility. If you own a business, you owe it to yourself to see what Local Lighthouse can do for you.”
STATED IMPROVEMENTS FROM LOCAL LIGHTHOUSE
Local Lighthouse recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s Investigation Local Lighthouse has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Local Lighthouse and many of their past and current customers, Ripoff Report is convinced that Local Lighthouse is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED ------------------------
Local Lighthouse SEO Scam Tustin California
Local Lighthouse is a company that specializes in preying on small businesses that are looking for help with SEO. Their customer service people are very agressive when initally contacting your company. In fact the customer service person even insinuated that we had contacted them first looking for help with SEO.
Local Lighthouse will extend of a money back guarantee, that they have no intention of following.
Local Lighthouse claims to help get your company listed on the first place of Bing, Google, or Yahoo within 30-90 days. The catch is the keywords that need to be entered into the search engine are so complex and obscure that general internet searchers are not going to ever use the exact phrase and find your website.
When we have reached out to their customer service, we have very little to no response.
This report was posted on Ripoff Report on 03/12/2014 09:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Local-Lighthouse/Tustin-California-92780/Local-Lighthouse-SEO-Scam-Tustin-California-1130139. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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