LOCKSMITH KNOXVILLE TN Able Locksmith DAMAGED MY CAR DOOR KNOXVILLE Tennessee

Leaving for work I noticed that I locked my keys in my car. I called my insurance company and their wait was 1 1/2hrs, which I could not do due to other obligations. I googled "Locksmith Knoxville TN" and came across this site. The $19 caught my attention first. I asked about that when I called, they said that $19 is to get the person out to my location, but the cost varies with make and model, but it wouldn't be hundreds of dollars. Ten minutes later a BMW with a man and woman pull up and ask if I called the locksmith, I nodded and showed them to my car. The man gets out and start digging tools out of his trunk, the woman is still in the car powdering her face. The guy was personable as he began to work on my car. The woman got out of the car and said that it would be $120 because a third party service was used. Next time call them directly.

As he is working, I sign an invoice that has my name, location, customer number, date, amount, and terms: no damage on it. No damage I equated to "there was no previous damage on the car." so I couldn't ding my door and say they did it. While he's scratching at my car, I asked if it will mess up my car door, they assured me it would not. After awhile, the keys were retrieved (he pulled my keys through the door, which broke one of the keychains, but that's minor). they swiped my card via SQUARE then I left.

As I'm driving home, the car is loud. I can hear the cars outside. There is a gap in the top of my door where the guy forced his tools into my door. A gap I didn't see until the next day because it was late and I could see the weather stripping was in tact. I called about my door this afternoon, the man answered said "that's no good" mumbled something and abruptly hung up. I couldn't tell if he said "let me check into this" or what he said, so I gave him a few hours to call back.

After two hours, I called back. The phone rang once and was sent to voicemail. As I was leaving the voicemail, they called me...it was the wife. I pretty as you please, explained what happened just to have her cut me off mid sentence with "ok...#1 there was no damage to your car that wasn't there before and #2 you signed a waiver that said no damage...so I suggest you take your claim elsewhere." then she hung up on me.

When I googled their phone number to see if there was a site to leave a review, it came back to a ministry they run - they are ministers! Not acting very Christian. I called the company that dispatched them, let them know what happened. They said they would talk to the company and let me know. I said don't bother, I'm already looking into my options I just wanted to let you know I will never use your service again and you shouldn't employ people who do shoddy work.

I have called my insurance company to see what my options are as far as getting my door fixed and more importantly get reimbursed for the service itself. Nice for good "Christian" people to take care of a single mother who works for the Police Department (where they came to help me) by doing crap work then being exceedingly rude. I will NEVER use them again and I am trying to get the word out not to use them yourself.