• Report: #1100212

Complaint Review: LOCLLY.COM

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  • Submitted: Mon, November 18, 2013
  • Updated: Mon, November 18, 2013

  • Reported By: SAM — lilburn Georgia
LOCLLY.COM
596 E PACES FERRY RD ATLANTA, Georgia USA

LOCLLY.COM; LOCLLY MARKETING SYSTEM LLC SCAM! SCAM!! SCAM!!! ATLANTA Georgia

*Author of original report: LOCLLY ISSUES REFUND, EXPLANATION AND APOLOGY

*UPDATE Employee: Please contact us

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This is an Atlanta-based company that sells discount coupons for services and products for many local and out of town businesses. It adverstises on its website fancy discount coupons for sale to unsuspecting customers. Unknown to many, most if not all, the coupons the company sells on its website are worthless and useless. At best, the coupons are a headache to redeem if ever possible to redeem. Once Loclly receives payment for these coupons, it is impossible to get a refund from them if the coupons are not redeemable. Seems this company merely advertises dud coupons to get money from people and they are succeeeding.

I purchased at least 4 different coupons for services I was never able to enjoy nor redeem. The services i purchased coupons for include 1 hour massage session, discounted carpet cleaning service and an all inclusive 3 day vacation package to Las Vegas or Orlando. After i paid for these coupons on Loclly's website, I contacted the companies offering the coupons through Loclly. The carpet cleaning company reneged on its discount and declined service entirely. I demanded a refund from Loclly. Loclly denied my refund.

The biggest rip off was the all inclusive 3 day vacation package coupon which i paid Loclly a total of $198 for. When i tried to contact the vacation company, they had gone out of business. I contacted Loclly and demanded a refund. They promised to refund my money and asked for my pay pal account details. I supplied the details to them and since then they became unresponsive. I sent several e mails demanding the refund. They simply ignored me and never responded nor refunded my money. I contacted local TV stations in Atlanta and found out that many many people have complained angrily about Loclly ripping them off. Several programs have been aired about their rip off activities on local news stations.

BUYER BEWARE! AVOID LOCLLY LIKE PLAGUE!!! IF YOU PAY FOR ANY COUPONS OR PRODUCTS ON LOCLLY, CONSIDER YOUR MONEY A WASTE. YOU WILL NOT GET WHAT YOU PAID FOR NEITHER WILL YOU GET YOUR MONEY BACK EITHER.


This report was posted on Ripoff Report on 11/18/2013 05:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/LOCLLYCOM/ATLANTA-Georgia-30305/LOCLLYCOM-LOCLLY-MARKETING-SYSTEM-LLC-SCAM-SCAM-SCAM-ATLANTA-Georgia-1100212. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

LOCLLY ISSUES REFUND, EXPLANATION AND APOLOGY

AUTHOR: Angry Customer - ()

A few days after filing this report, Loclly's representative Mattt Ballance contacted me and explained that the company had actually initiated the refund process from the first time i demanded a refund, but that the process was delayed due to a cutomer service personnel oversight. He profusely apologized and promised he would personally escalate the matter. True to his word, the matter was escalated and the refund was issued to me in full.

Thanks Mr Ballance for your prompt attention. It is noteworthy that Loclly senior management seems to make efforts to redeem its image and resolve customer grievances that its lower cader employees mishandle.

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#2 UPDATE Employee

Please contact us

AUTHOR: Loclly - ()

Hello,

We apologize that your experience was less than stellar and want to have this, and any other oversights you may have experienced, resolved immediately. Please contact me at your earliest convienence by e-mailing ballance@loclly.com.

Thank you!

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