logobench Logobench Illegal Practices sunnyvale California

On November 4 I received another email, to get specifics for a refund. And BBB was ready to close the case. 2 weeks later, no further contact from this lovely company....and oddly no refund.

It is true, my partner was very unhappy  a company that had been reported to the BBB 12 times had been hired, and wanted out.  Once the refund policy was carefully gone over, it was decided to stay with you and hope for the best.

A new direction was never taken. Alterations to the "original" drawing were requested. For example drawing our product correctly. It is understood that the creative process is not always instant, and slight delays may occur. The problem came, not because of the delay but during it. Those extra days gave us time to locate every one of the "original" drawings, that we were being sold complete copyright to, on-line done by other people. An admission that we have in an email from you.

My partner had a long phone conversation with someone at your company, during which it was explained that it was a few bad employees and that a refund would be issued the next day (when account information was received by phone). Had that happened, I would gladly have reported on every site possible what a stand-up company you are, and that it was obviously a few bad apples.

Unfortunately, the next day, you refused to take account information to process the refund. And now you are appparently blaming the consumer for your bad business practices.

No exagerations, only the truth!

Cynthia W**** of GrasshopperVapes placed an order with us this month. after couple of days she claimed that it was placed by mistake by their representative and she wants a refund. After discussion she agreed to move ahead, clearly there was some change in directions due to which she made up this story and after realizing that refund is not possible as per the policy she moved ahead.

I agree that during the process there were some delays and issues with design qualities and due to which we agreed to process the refund for $600 and asked her to send us the Bank details (since she closed her credit card and we couldn't process a refund on that), but instead of further communication she has started posting exaggerated stories over internet. We as a business has our own terms & conditions which every client accepts before starting the work, customer in this case has violated our terms by spreading defamation and accusing us for conducting "illegal" activities..