- Report: #1093239
Report - Rebuttal - Arbitrate
Complaint Review: logobench
logobenchsunnyvale, California USA
logobench Logobench Illegal Practices sunnyvale California
*Author of original report: Refund ??
*Author of original report: Only The Truth
*UPDATE Employee ..inside information: Partially false claims from Cynthia W****
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At the beginning of this month (10/3) my company foolishly hired Logobench to create an original logo and website. Things seemed to go well at the beginning. Initial logo concepts were delivered quickly (10/7). Unfortunately things began unraveling even faster.
The concept that was closest to what was wanted was chosen, with hope that this was meerly a rough draft, and revisions would correct it. A new version was sent to us, without all the revisions done (10/9). It was becoming clear that they would not be able to fulfill our needs. A refund was requested, as they did guarentee a 100% customer satisfaction refund. I was informed that their fine print clearly stated that once any revisions were done refund is no longer possible (10/11).
At that time, I tried contacting them over the phone. And was unable to even get an answering machine. [continued below]....
A phone conference was set up with the head of our design team (10/14), to discuss revisions that needed to be done. Again no answer. After 45 minutes of calling, an online representitive was contacted to see if anyone was there. Another 15 minutes later I was finally able to contact the person I was supposed to have a meeting with. Many revisions were gone over.
As of today (10/20), no revisions have come. But we have had time to find every one of their ideas online. 2 as clip art, one as a coloring page, and one tagged with a copyright and the owners name. A slight problem considering part of the package provided us for $1200 was ownership of the copyright.
I do have photos of all these things, unfortunately copright law prevents me from posting them here.
For the initial deposit of $600, we have no designs, no website, and a check card that had to be cancelled to prevent further fraud.
AVOID THESE PEOPLE AT ALL COSTS
This report was posted on Ripoff Report on 10/20/2013 09:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/logobench/sunnyvale-California/logobench-Logobench-Illegal-Practices-sunnyvale-California-1093239. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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