Lonnie Air conditioning Air conditioning installation and repair Tampa Florida

There are two sides to a story, but the facts are this was a brand new a/c unit that has had the evaporator coil replaced three times in less than 3 years. when you spend thousands of dollars on an a/c unit, it shouldnt cause you more issues. lonnie's didnt want to fix thier issue that they created and that is how they worked funny they didnt say my wife was rude when they Cashed our check, but did when we complained about anouther issue with our unit. 

We have been serving Tampa Bay for over 35 years. We have never in this time come across an individual that was so belligerent and verbally abusive as this Customer. Any problems that ever happened with her unit were always repaired properly and under any warranties that existed.

Upon the call being received, the customer demanded that a repairman come immediately and abusively complained about her unit without Lonnie being able to calm her or work it out. He could no longer accept the verbal abuse from her and attempted to only speak to her husband. Unfortunately, she continued the abuse in the background of the conversation and Lonnie's limit was reached. 

Our reputation had been 100% satisfactory for over 35 years without a single customer complaint that did not get resolved immediately until this customer. This problem could have been resolved also if the customer could have not been so rude and abusive. The customer thought she was just speaking to an employee, possibly had she known it was the owner, she may have been a little more respectful.

Nobody in any business should be treated like she treated Lonnie, regardless if they are the owner or just an employee.

We regret she had to spend the amount she did with another company for something that could have easily been rectified calmly and respectfully and at no charge just as previous repairs were even though it was out of warranty.