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  • Report: #1050513

Complaint Review: Lot Monitoring Services, Inc

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  • Submitted: Mon, May 13, 2013
  • Updated: Mon, May 13, 2013

  • Reported By: I hate predatory towing — Hollywood Florida
Lot Monitoring Services, Inc
6299 W Sunrise Blvd Suite 211-E Sunrise, Florida USA

Lot Monitoring Services, Inc predatory towing scam unethical business practices collusion sham extortion Ft. Lauderdale Florida

*Consumer Comment: Actually this does incentivize unlawful towings

*Author of original report: Lot Monitoring Service Inc doesn't even comply with it's own policies. Unethical Business Practices

*Author of original report: Still a scam

*Consumer Suggestion: But...

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Lot Monitoring Services, Inc (LMSI) and Ronni Koch are scam artists that help towing companies like All County Towing (Chris Casale) in Broward County, FL to circumvent predatory towing laws. 

I lease a private condo at Lakewood at Emerald Hills (they're in on the scam) in Hollywood, FL.  As part of my lease, I am provided with one registered parking space and access to guest parking for additional cars.  All cars left in guest spots overnight must have an approved (and pre-paid) permit to do so and are given a hanging tag to display.  This past Sunday evening, my fiance parked her car in my registered spot and I parked in the guest spot. 

Although my fiance's car was not authorized to be in my parking space she was displaying the guest parking tag.  Between the two of us, we were not taking up more than our alloted spaces (including pre-paid guest spot).  LMSI thought it within their rights to have my fiance's car towed from the lot.  Again, we were not inconveniencing any neighbors by taking extra spots or parking in an unauthorized area.  Neither the condo association nor any of my neighbors contacted All County Towing.  LMSI did.

Here's the scam..... Towing companies cannot provide compensation (kickbacks) to condo associations.  However, they can kick back to third party vendors.  Essentially, a condo association can contract with a third party company like LMSI, who can, and does, receive compensation from the towing company for every towing request they make.  LMSI has spotters that they plant in private lots whose job it is to report what they consider to be parking violations.  Condo associations can then give blanket authority to companies like LMSI who can authorize towing at their discretion and without notice to the vehicle owner.  They are paid a fee for every successville tow they can authorize.  The more cars they authorize for towing, the more money they make.

I was able to get the owner of record of LMSI Ronni Koch on the phone and asked him point blank how he receives his compensation.  After stuttering for a few seconds, Ron  told me that he is contracted by and paid by the condo association.  I contacted Susan (the association manager) at the Lakewood at Emeral Hills office who was very direct in telling me that the association does in fact contract with both LMSI and All County Towing, but does not pay them anything for their services.  When I explained that Ronni Koch told me he was compensated by the association, she became very tight-lipped and told me she would not release any further information to me because I am only a leasee and not a unit owner.  The owner of LMSI clearly lied about how he is compensated because he runs an unethical business.

Beware of LMSI.  They are compensated and incentivized by having cars towed.  They are not required to provide any proof of violation and are given carte blanche authority by the condo association to have your vehicle stolen and then held for ransom.  Unethical at best. 

Also beware of Lakewood at Emerald Hills Condo Association.  They don't create a sense of community and condone the use of these unethical business practices.  And although only speculative, it would not shock me if the association management was being compensated by LMSI as well.


This report was posted on Ripoff Report on 05/13/2013 10:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lot-Monitoring-Services-Inc/Sunrise-Florida-33313/Lot-Monitoring-Services-Inc-predatory-towing-scam-unethical-business-practices-collusio-1050513. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Actually this does incentivize unlawful towings

AUTHOR: RonPaul - ()

I was parked lawfully, not on lawn, or sidewalk, not blocking driveway, fire hidrant nor mailbox, at a space where numerous other people park without problems, and I was towed, apparently by a repport from Lot Monitoring Services. 

They placed the call, not a property owner/representative/resident. This practice incentivizes the towing of lawfully parked vehicles for PROFIT! as to meet a quota, not because of justified law breaking.

This is legalized Mafia.

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#2 Author of original report

Lot Monitoring Service Inc doesn't even comply with it's own policies. Unethical Business Practices

AUTHOR: I hate predatory towing - ()

Where are the pictures of the violation?  You indicated on the phone as well as on your website that you provide pictures of all violations. 

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#3 Author of original report

Still a scam

AUTHOR: I hate predatory towing - ()

It is predatory towing any way you slice it.  Regardless of the fact that you operate within a loophole in the law, your business is unethical and you profit from creating financial hardship for people.  I wish you a lifetime of sleepless nights and heart palpatations.  I'll rest assured knowing that what comes around, goes around.

 I'll also be sure to let all of my neighbors know that you're hiding in the bushes waiting to call a tow truck on them so you can make a few extra bucks.  Hopefully I can help to put you out of business as it relates to Lakewood at Emerald Hills.

 

 

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#4 Consumer Suggestion

But...

AUTHOR: Batman - ()

You go on and on about this giant towing conspiracy yet completely gloss over the fact you weren't parked leglly within the condo's parking rules to begin with.

"All cars left in guest spots overnight must have an approved (and pre-paid) permit to do so and are given a hanging tag to display.  This past Sunday evening, my fiance parked her car in my registered spot and I parked in the guest spot.

Although my fiance's car was not authorized to be in my parking space she was displaying the guest parking tag.  Between the two of us, we were not taking up more than our alloted spaces (including pre-paid guest spot)."

It's clearly not about how many spaces you're taking up... it's about cars in each area displaying the proper permits and no permit = towing. Sounds like an overly strict policy but still one that's pretty easy to understand and simple to follow.

Are the tow guys out there looking to make money? Yes. 
Did they tow a legally parked vehicle? No.

My guess is that if you park where you're supposed to in the future, you won't have any problems or get towed again... which is good advice at home or away.

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