ED Magedson – Founder
lovingtheclassics.com DVD never shipped Internet
I placed an order for the movie "Paid In Full" on May 13. The company sent a confirmation e-mail telling me that a second e-mail with a tracking link would be sent when the order was shipped, and that if I had questions I could call customer service between 10-4 from Monday to Friday.
The second e-mail came on May 19, with no tracking link, only a shipment number.
When I still hadn't received the movie on the 22nd, I tried calling the customer service number (937-329-9780). After two days of reaching nothing but voicemail, I left a message. The company never responded.
The following day, with the phone number still unreachable, I sent an email to an address I found on a customer review site. They never responded.
A week later I left a message on a phone number for the company given to me by Visa (307-213-4416). No reply. I finally filed a dispute with Visa and notified them of LTC's lack of response. They immediately credited my account. As of today (June 2), I still haven't received the movie or heard any response from LTC.
This report was posted on Ripoff Report on 06/02/2013 08:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/lovingtheclassicscom/internet/lovingtheclassicscom-DVD-never-shipped-Internet-1055825. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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