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Report: #1307773

Complaint Review: Lowes Aramingo Ave Philadelphia - Nationwide

  • Submitted:
  • Updated:
  • Reported By: John Leca — Philadelphia Pennsylvania United States
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  • Lowes Aramingo Ave Philadelphia Nationwide USA

Lowes 3800 Aramingo Ave Philadelphia #2732 Paid cash at register and idiots confiscate 2 bags of concrete out of my truck! Philadelphia Pennsylvania

*Author of original report: In response to question.

*General Comment: Question for you...

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I go into my local Lowes Store and walk up to the cashier and ask her to charge me for 2 bags of concrete mix. During this time I ask her if it is okay for me to pull my truck up to the pallet outside to get the items? She says "yes that is fine". I stop at the door and speak with a lady who is stamping receipts and also knows me from many numerous purchases. I do not inform her of my conversation with the cashier and leave the store. I get my truck and pull up and wrestle 2 bags into my pick up truck from the pallet and shut the bed.

A black woman approaches me as I am entering my truck and says " I have to have the receipt"! I stop to talk with her and tell her that I have paid and the cashiers description. ( Young Hispanic lady) She repeats that she must have the receipt and then another white male referred to as "RJ" also arrives. I said look, I paid, ask the cashier, I did not come here to steal 2 bags of concrete mix. RJ says that if I do not provide him a receipt that he is removing the 2 bags of concrete mix from my vehicle. I said that I would not provide anything further and at that time RJ opens the bed of my truck and removes the 2 bags of concrete mix and puts them back on the Lowes pallet.

He confiscated items that I paid for from my private vehicle! The black lady who approached me initially said to me we do not think you stole it. So they are not saying I stole something they are just indicating that through their actions. I ask for a manager and speak with David (assistant manager) after about 20 minutes waiting for him to get done speaking with his employees. David approaches me and says "what can I do for you"? Amazing and it this point he knows what has happened. I tell him to simply mark my receipt that I showed him for the 2 bags of concrete mix. He writes customer paid and that they then took the items back without permission from my truck. He tells me "Megan" the store manager will call me. I do not hear from Megan until after my complaint is escalated to a district manager by Lowes 1 800 customer service number.

I finally speak with James Blair who says he is a district manager and he asks me to allow Megan a chance he resolve the issue. Megan says that she will give me a truck rack for my vehicle at "no cost or very low cost". She then calls me and wants me to pay $200.00 for a rack that costs $300.00 to resolve being humiliated and public embarassed as these non Police, non Security people treated me as a criminal stealing 2 bags of concrete that cost $8.43 cents with tax. After speaking with Megan I determine that James Blair is not giving Megan a chance to resolve the problem because she needs his approval to take any action. This is the complaint number assigned by Lowes 1-7649976031

This report was posted on Ripoff Report on 05/25/2016 08:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lowes-aramingo-ave-philadelphia/nationwide/lowes-3800-aramingo-ave-philadelphia-2732-paid-cash-at-register-and-idiots-confiscate-2-1307773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

In response to question.

AUTHOR: - ()

POSTED: Thursday, May 26, 2016

I fullfilled my obligation to Lowes by paying and asking the cashier if my actions were acceptable. She said yes. I do not think it is reasonable that once it is cleared at checkout that I should be required to make notifications to every Lowes employee I encounter. The seller should have in place some regulations or policies if they are going to sell items that are outside their store but still on their property and under their control. Harborfreight frequently has outside sales and they have cashiers and staff right there and even help load what you buy. Honestly IF the Lowes employees had not approached me in such a demanding and threatening manner ie: "you better or else", then I might have been more receptive. About 70 percent of communication is non verbal and it is not always what a person asks but how they ask. Thanks for reading and writing to me about my report.

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#1 General Comment

Question for you...

AUTHOR: Striderq - (USA)

POSTED: Thursday, May 26, 2016

Since you had the receipt, talked with the cashier and spoke to the lady at the door: Why didn't you just show the receipt to RJ & the black lady??? Seems like this action would have solved everything and kept this from escalating.

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