• Report: #1022499

Complaint Review: Lowes Home Improvement

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  • Submitted: Sat, March 02, 2013
  • Updated: Sat, March 02, 2013

  • Reported By: Kelly — wilmington North Carolina United States of America
Lowes Home Improvement
Carolina Beach Rd. Wilmington, North Carolina United States of America

Lowes Home Improvement NO Grace Period Before Huge Late Fees Wilmington, North Carolina

*Consumer Comment: O-o-o-p-s make that LOWES,

*Consumer Comment: I haven't had ANY trouble with Home Depot on my credit card....

*Consumer Comment: You are woefully misinformed...

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If you are considering getting a credit card through these people- DON'T! I just got online to make my payment which was due just 3 days ago, on the 27th of the month. In looking at my account, I saw they slapped a $35 late fee on me on the 27th!

I called their customer service and asked if this was correct, since everyone else on the planet will give a few days grace before applying late fees. The woman told me that was correct- if they do not receive your payment by 5:00 p.m. on the actual due date, they will stick you with a huge late charge!

This is just a warning to anyone thinking about doing business with them. Not to mention when I lost my job and got behind on my payments with them, their collection people hounded me relentlessly! They would start calling at 8 a.m. and call all throughout the day until 9 p.m. As I understand, this is a common complaint regarding their collection procedures. I finally had to put a blocking app on my phone, but their MANY calls, even when blocked, still forced me to go over on my minutes on my cell, so I ended up having to pay extra to T-Mobile as well.

And now that I've gotten caught up on my payments, they're slapping $35 late fees on me with NO grace period whatsoever! There are much better ways of getting your home improvement items. Take my word and stay far away from this company!

This report was posted on Ripoff Report on 03/02/2013 10:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lowes-Home-Improvement/Wilmington-North-Carolina-/Lowes-Home-Improvement-NO-Grace-Period-Before-Huge-Late-Fees-Wilmington-North-Carolina-1022499. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

O-o-o-p-s make that LOWES,

AUTHOR: Ken - (USA)

But the same applies...NO problems with them and their credit card. Most of these cards are issued by Citibank and have the same rules as Lowes.
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#2 Consumer Comment

I haven't had ANY trouble with Home Depot on my credit card....

AUTHOR: Ken - (USA)

but I don't pay my bills late...not even ONE day.

I plan to continue to shop there.

Like Robert, I would like to know what credit card will allow you to be chronically late with payments and not charge a late fee...please let us all know.

You are whining about a problem of your own creation.

NO Ripoff here.

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#3 Consumer Comment

You are woefully misinformed...

AUTHOR: Robert - (U.S.A.)

since everyone else on the planet will give a few days grace before applying late fees

- There is not a single credit card out there that will give you any Grace Period.  If the payment is due by 5PM and you pay it at 5:01.it is late and you would have been hit with the same late fee.  Now, some will waive one late fee but even with those if you are a "repeat offender" you will find this courtesy to go out the window as well.  Of course if you know of a credit card that gives you a grace period every month please post it here because I bet everyone would love to know about it.

Not to mention when I lost my job and got behind on my payments with them, their collection people hounded me relentlessly! They would start calling at 8 a.m. and call all throughout the day until 9 p.m. As I understand, this is a common complaint regarding their collection procedures

- Oh so you are a repeat offender already.  By the way the "common complaint" you talk about with their collection procedures, is the exact same "common complaint" other people who are delinquent on their accounts with any bank they may have.
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