• Report: #876950

Complaint Review: lowes

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  • Submitted: Wed, May 02, 2012
  • Updated: Thu, February 28, 2013

  • Reported By: denny — goodyear Arizona United States of America
lowes
mcdowell st goodyear az. middlefield, Ohio United States of America

lowes kraftmaid cabinets redress middlefield, Ohio

*Author of original report: lowes/kraftmaid remodel

*UPDATE EX-employee responds: What happened to the existing?

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we prepaid lowes, goodyear az. for kraftmaid cabinets(kitchen and bath) over 9000 $. one day install began 4-11-12. items were damaged(mars, scratches, missing bumpers, pit marks, cracked screw holes and indentations). bath cabinet would not fit. we have NO kitchen, bath,appliances, counters or water! prepaid appliances, custom granite sink and fixtures can not be installed. replacement cabinets arrived 4-25-12! these are worse than others! we are forced to eat out daily because we can not use kitchen this cost will be redressed by lowes/ kraftmaid! wife has waited 45 years for a cherry kitchen! we are destroyed  psychologly by this situation! seamless and simple( lowes/ kraftmain mission statement in part)I THINK NOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DENNY AND BARB goodyearaz.

This report was posted on Ripoff Report on 05/02/2012 04:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/lowes/middlefield-Ohio-/lowes-kraftmaid-cabinets-redress-middlefield-Ohio-876950. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

lowes/kraftmaid remodel

AUTHOR: denny - (USA)

a one day kitchen and bath replacement was scheduled by lowes/ kraftmaid on 4-11-12! all old components were removed on 4-10-12. as of 2-28-13, we( the owners) are still waiting for consumation of the remodel! unacceptable quality and many other issues were the root causes. we were without ANY water, cooking, refrideration  facility for 30 days! finally we gave up and returned back east to our other homes! this is all documented and true! we have formed an ad hoc coalition to redress this enigma!!! d.v. mcaran 419 554 4090  we welcome all comments thank you! d.v. mcaran 4195544090
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#2 UPDATE EX-employee responds

What happened to the existing?

AUTHOR: Carrolf - (United States of America)

As a 10+ year designer with Lowe's I have some questions.  You imply that your home was already being lived in.  Right?  If so, what happened to your existing kitchen & bath cabinets/countertops? 

Lowe's install policy is that customers make sure that their space/s remain intact & functioning until Lowe's, together with the property owner, have approved all components as ready to install.  If any item/s need to be replaced Lowe's/KraftMaid do everything they can to expedite such. 

This process keeps the Owner from being inconvenienced. 
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