- Report: #482309
Report - Rebuttal - Arbitrate
Complaint Review: LOWE'S
LOWE'S685 laval drive oshawa, Ontario Canada
LOWE'S Lowe's granite counter messurement refund is a rip off.was told it was included in price once you purchase the counter top.but send me a bill later on. oshawa, Ontario Canada
*UPDATE EX-employee responds: This is not normal
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My husband and i went to the lowe's store in oshawa, ontario canada on july 7,09.we decided to purchase a granite counter top which of course are not cheap.we were told the price was 1810.18 that the installer have to come ,measure and do a template which they charge 125 + taxes.
The lady (her name is Lisa Ferencz) told us not to worry that that money was refunded into the price of the countertop and we did not have to pay it.also the contract states that the faucet and sink installation is included.the installer which Lowe's s subcontract came and install the counter top and the sink(partially,the strainer were not installed,and told us that bthe don't install faucet).we received a bill on the mail for 131 for the measurement and template fee which we were told did not have to pay.so i did not pay it i saw there must be a mistake.one day after the due date they call my house complaining that we did not made the payment.my husband explained what we were told about that payment.but regardless made a 100 payment.i called the store and the lady told me no that that amount need to be paid that was taking off the counter price.
anyway my sinK(which i paid 553 plus taxes,was not installed properly there is still warer going under the counter and in my cabinet. they were not concern about it and i was told to conact the installer.
I think is a dirty trick to tell you that they charge the measurement and template fee and tell you that you don't have to pay once you purchase the counter top because it gets refunded, and later send you a bill for it.those ones out there planning to buy a granite countertop go to the source,don' let youself get ripp off by this big chain store.still waiting for my sink to be look after
This report was posted on Ripoff Report on 08/19/2009 09:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/LOWES/oshawa-Ontario-L1J-0B6/LOWES-Lowes-granite-counter-messurement-refund-is-a-rip-offwas-told-it-was-included-i-482309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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